MICHELLE QUICK
Retail Manager
Alpharetta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills, eager to secure entry-level management position. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Leslie’s Poolmart Inc.
Cumming, GA
03.2021 - 06.2022
- Managed opening/closing procedures, bank deposits, and sales/goals paperwork
- Responded to customer concerns while maintaining positive customer relationships
- Supervised and evaluated staff
- Organized and stocked merchandise
- Provided customer service using extensive knowledge on products and services.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
Assistant Manager
Claire's Boutique
Alpharetta, GA
10.2017 - 03.2021
- Mentored sales team while maintaining a staff training program
- Conducted monthly staff meetings
- Recognized as the number one top salesperson in the GA district for ear piercings.
- Increased sales revenues by 27% over 6 months by promoting complementary products and educating customers about store promotions.
- Directed merchandising, promotion and brand loyalty efforts
Manager
Group Dynamite
Alpharetta, GA
10.2019 - 10.2020
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Defined clear targets and objectives and communicated to other team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed open/closing procedures, deposits, and sales/goals paperwork
Brand Representative
Hollister
Alpharetta, GA
12.2016 - 05.2017
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained records related to sales, returns and inventory availability.
- Worked alongside retail representatives to boost sales
- Maintained organized, presentable merchandise to drive continuous sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
TEFL Certification - Teaching English As A Second Language (ESL)
International TEFL Academy
Chicago, IL05.2022
High School Graduate - undefined
Independence High School
01-2018
Skills
- Team leadership and coaching
- Bank deposit procedures
- Vendor management
- Training and mentoring
- Accurate money handling
- Operations
- POS systems
- Opening and closing procedures
- Excellent customer service
- Hiring and Training
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Assistant Store Manager
Leslie’s Poolmart Inc.
03.2021 - 06.2022
Manager
Group Dynamite
10.2019 - 10.2020
Assistant Manager
Claire's Boutique
10.2017 - 03.2021
Brand Representative
Hollister
12.2016 - 05.2017
TEFL Certification - Teaching English As A Second Language (ESL)
International TEFL Academy
High School Graduate - undefined
Independence High School
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