Open To Work
MICHELLE RAGINS SPENCER
Wilmington,DE
Summary
Accomplished retail manager with expertise in project management and team leadership. Proven track record of enhancing operational efficiency and delivering exceptional customer service. Strategic merchandising initiatives align with business objectives, driving sales growth and reducing losses.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
Wegmans
Delaware
03.2024 - 02.2026
- Trained staff, coordinated merchandising, upheld product standards, and increased sales in fast-paced environment.
- Managed daily operations, provided product education, and enhanced customer service in specialty cheese department.
- Executed department openings and closings, ordered inventory, and collaborated with other departments.
- Monitored inventory to minimize losses and strengthen security measures.
- Managed daily tasks, and troubleshooting in the department.
- In the role I am passionate about cheese, strong interpersonal skills.
Assistant Merchandising Mgr.
Dollar Tree
Delaware
12.2022 - 03.2024
- Streamlined freight processing by sorting and stocking inventory to enhance organization.
- Led hiring, training, and development of store associates to build a skilled team.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Collaborated with vendors to negotiate pricing and secure promotions for merchandise.
- Analyzed sales data to identify trends and inform merchandising strategies.
Store Manager
Rainbow USA, INC
10.2021 - 11.2022
- Maximized store volume by aligning operations with company goals, policies, and procedures.
- Scheduled staff within payroll budgets, ensuring optimal floor coverage and management to enhance store volume.
- Recruit, interview, select and hire store associates.
- Recommend associates for promotion and salary adjustments.
- Recommend underperforming associates for performance improvement, discipline and/or termination.
- Ensure customer service is being maintained throughout the business day.
- Create and promote a friendly, professional environment with customers, supervisors, and co-workers.
- Adjusted directions and scheduling to align with store priorities and business demands.
- Maintained orderly planning and coordination systems that supported achievement of store and company goals.
- Ensure the store always maintains excellent visual presentation, by presenting a fashion statement throughout the store.
- Implement and follow all loss prevention procedures to minimize store shrinkage.
Store / Assistant Mgr., Product Field Specialist
Family Dollar
Delaware, Pennsylvania
10.2018 - 09.2021
- Created weekly schematics to increase product and brand awareness, contributing to 30% monthly sales revenue growth in Philadelphia district.
- Sales revenue increased by 55% in 2020.
- Implemented inventory standards, daily cleaning strategy, and targeted promotional displays to enhance department performance.
Education
Bachelor of Science - Fashion Design
Philadelphia Art Institute
Pennsylvania 07.2010 - 03.2014
Skills
- Management and leadership
- Problem solving and conflict resolution
- Effective communication
- Customer service excellence
- Loss prevention strategies
- Merchandising expertise
- Recruitment and talent acquisition
Timeline
Team Leader
Wegmans
03.2024 - 02.2026
Assistant Merchandising Mgr.
Dollar Tree
12.2022 - 03.2024
Store Manager
Rainbow USA, INC
10.2021 - 11.2022
Store / Assistant Mgr., Product Field Specialist
Family Dollar
10.2018 - 09.2021
Bachelor of Science - Fashion Design
Philadelphia Art Institute
07.2010 - 03.2014
Extended Resume
Available Upon Request
Technology
- Microsoft Office, 2007 / 2010
- Adobe Illustrator / Photoshop
Awards
- Highest Local Retail Sales, 2020, Family Dollar
- Dean’s List, Spring 2010, Art Institute
- Basic Apparel Award, Fall 2011, Art Institute
Projects
Lady Raine LLC — Senior Project, 07/01/12, 09/30/12, I partnered with a local designer to promote a new handbag line / design, sourced materials, and created technical specifications. Assisted in professionally designing and illustrating the up-and-coming 12pc, 2014 Fall / Winter, high-end handbag collection. Introduced Adobe Illustrator to CEO / Owner, to create colored presentation boards. Organized and converted previous working patterns to final Slopers. This project led to a 30% increase in production.