Michelle Ramirez
San Bernardino,,CA
Summary
Detail-oriented and results-driven professional with experience in claims management, risk assessment, problem-solving, and cross-functional collaboration. Skilled in analyzing complex information, making informed decisions, resolving conflicts, and managing multiple priorities in fast-paced environments. Demonstrates strong leadership, organizational, and communication skills, with a commitment to operational efficiency, accuracy, and exceptional client service. Adaptable and dependable, with the ability to contribute effectively across administrative, insurance, financial, and corporate settings.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
Allstate
01.2023 - 09.2026
- Earned the #1 annual performance ranking on my claims team based on overall performance metrics.
- Investigated and reviewed automobile accidents to determine liability and reach evidence-based claim resolutions
- Collaborated with internal teams and external carriers to investigate claims and achieve fair resolutions.
- Adapted communication style to facilitate smooth claims process for nonstandard claims.
- Explained complex claims terms to customers to ensure thorough understanding of claims process.
- Worked with various departments such as litigation, negotiations, special investigations, and arbitration.
- Planned, participated in, and led weekly team meetings on behalf of my manager.
Print & Client Services Manager
Office Depot
01.2021 - 01.2022
- Dynamic and resourceful; prioritized and held accountable for a multitude of projects with fast turnarounds.
- Regulated associates according to company policy and enforced it where appropriate.
- Developed innovative strategies for client engagement through a creative approach in various business contexts. with deep understanding of the ever-evolving world of business and social media while connecting client goals.
Trainer
Darden Restaurant Inc.
01.2018 - 01.2020
- Experience a fast-paced environment that required quick thinking and well-organized adaptability.
- Strengthened leadership skills, patience, and creative thinking to train newcomers from different backgrounds and skill levels.
Coordinator
Barnes & Noble
01.2019 - 01.2020
- Created marketing plans for specific titles based on sales data and release dates.
- Developed positive consumer satisfaction with shoppers through friendly customer service and knowledgeable recommendations.
Education
Bachelor of Arts - Administration - International Business
CSU SAN BERNARDINO
01-2020
Skills
- Team Leadership & Collaboration
- Analytical Thinking & Problem-Solving
- Strategic Decision-Making
- Professional Verbal & Written Communication
- Organizational & Time Management
- Microsoft Office Suite Proficiency
- Risk Assessment & Investigation
- Conflict Resolution & Negotiation
- Customer & Client Relationship Management
- Claims Management & Resolution
Timeline
Claims Adjuster
Allstate
01.2023 - 09.2026
Print & Client Services Manager
Office Depot
01.2021 - 01.2022
Coordinator
Barnes & Noble
01.2019 - 01.2020
Trainer
Darden Restaurant Inc.
01.2018 - 01.2020
Bachelor of Arts - Administration - International Business
CSU SAN BERNARDINO