Michelle Ramirez
Undergraduate Student In International Business
San Antonio,TX
Summary
Proven team player with a track record of enhancing customer satisfaction at Chick-Fil-A through exceptional service and efficient order management. Skilled in handling high-pressure situations and maintaining cleanliness, demonstrating both strong time management and empathy. Achieved significant improvements in service delivery by prioritizing team success over personal accolades.
Overview
1
1
year of professional experience
Work History
Fast Food Worker
Chick-fil-A
San Antonio, Texas
12.2023 - 07.2024
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Host
Chili's Restaurant
06.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
St. Mary's University
San Antonio 05.2001 -
Skills
Order management
Customer service
Cleaning and sanitation
Cash handling
Time management skills
Patience and empathy
Working Under Pressure
Handle adversity well
Self accountability and character
Sacrifice personal accolades for team success
Languages
Spanish
Native or Bilingual
Timeline
Fast Food Worker
Chick-fil-A
12.2023 - 07.2024
Host
Chili's Restaurant
06.2023 - 08.2023
St. Mary's University
05.2001 -