Michelle Ramirez
Undergraduate Student In International Business
San Antonio,TX
Summary
Proven team player with a track record of enhancing customer satisfaction at Chick-Fil-A through exceptional service and efficient order management. Skilled in handling high-pressure situations and maintaining cleanliness, demonstrating both strong time management and empathy. Achieved significant improvements in service delivery by prioritizing team success over personal accolades.
Overview
1
1
year of professional experience
Work History
Fast Food Worker
Chick-fil-A
San Antonio, Texas
12.2023 - 07.2024
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Host
Chili's Restaurant
06.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
St. Mary's University
San Antonio 05.2001 -
Skills
Order management
Languages
Spanish
Native or Bilingual
Timeline
Fast Food Worker
Chick-fil-A
12.2023 - 07.2024
Host
Chili's Restaurant
06.2023 - 08.2023
St. Mary's University
05.2001 -
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