Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Ramos Velazquez

Salisbury

Summary

Accomplished ROSS Retail Area Supervisor with a proven track record of leading high-performance teams to surpass sales, service, and operational goals. Expertise in shrinkage management, record-keeping, and team motivation ensures productivity remains high. Committed to driving revenue growth through proactive and strategic initiatives.

Overview

2
2
years of professional experience

Work History

Area Supervisor Stock Room

Ross Stores
Salisbury
09.2023 - Current
  • Scan in the truck report, unload boxes from the truck, and separate merchandise by clothes, hardware, or shoes.
  • Code merchandise accordingly, and put sensors in place when necessary for inventory purposes.
  • Greet and help customers with questions and store policies, face to face and on the phone.
  • Maintain stock levels, and mark down merchandise prices.
  • Work with others on weekly and monthly inventory.
  • In charge of training new employees on stockroom and cashier duties.
  • Monitored inventory levels and placed orders as needed to maintain optimal stock.
  • Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
  • Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
  • Resolved customer complaints in a timely manner, escalating when necessary.
  • Conducted regular safety audits to ensure compliance with occupational health standards.
  • Opened and closed the store in accordance with corporate policies and procedures.
  • Balanced cash drawer, ensured all transactions were accurate, and counted out change for customers.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Cash office experience.

Retail Sales Associate

American Eagle Store
Salisbury
11.2022 - 09.2023
  • Open the store and get the store merchandise ready for customers
  • Make sure all fitting rooms are clean and locked before customers come in
  • Work the registers handling purchase, returns, and item pickups
  • Assist customers finding and directing them to merchandise
  • Organize and replenish merchandise throughout the store
  • Lock up the store at closing time and sign return sheets
  • Count and balance all registers in addition to comparing day sales with last year's sales
  • Record and reconcile all cash and credit receipts and prepare cash deposits to send to bank box

Education

High School -

James M. Bennett High School
Salisbury, MD
05-2023

Skills

  • Excellent multi-tasker
  • Computer literate
  • Store opening and closing
  • Cash handling accuracy
  • Customer service
  • Retail Sales
  • Organize and be a team player
  • Stock and Cashier Trainer
  • Team management
  • Risk management
  • Reporting skills
  • Work planning and scheduling
  • Company policy implementation
  • Directing workers
  • Multi-unit management
  • Safety management
  • Inventory control
  • Sales tracking
  • Supply chain management
  • Employee engagement
  • Cost reduction
  • Financial record keeping
  • Banking procedures
  • Cash handling expertise
  • Payroll processing
  • Critical thinking
  • Money handling
  • Record keeping
  • Fraud detection techniques
  • Banking regulations
  • Computer skills
  • Cash register operation
  • Security awareness

Languages

Spanish
Professional
English
Native/ Bilingual

Timeline

Area Supervisor Stock Room

Ross Stores
09.2023 - Current

Retail Sales Associate

American Eagle Store
11.2022 - 09.2023

High School -

James M. Bennett High School

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Michelle Ramos Velazquez