Scott Walls
Ruskin,FL
Summary
Driven management professional offering over twenty years of experience in retail business settings. Focused and motivational mentor, adept at challenging team members to meet and exceed company goals.
Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. I'm also a high-energy sales leader with proven relationship-building skills and a significant background working with internal and external customers. Consistently drive sales and bring in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding profit goals. I thrive in areas where I'm able to train and motivate individuals to push themselves to be better at everything they do each day.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Area Sales Director
DR Roofers
Ruskin, FL
05.2023 - 08.2025
- Trained and mentored new sales representatives on product knowledge and techniques.
- Collaborated with contractors to ensure customer satisfaction during project execution.
- Managed client relationships, addressing concerns and providing solutions promptly.
- Coordinated with marketing team to create promotional materials for services offered.
- Implemented sales training programs to enhance team performance and effectiveness.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Collaborated with marketing team to create promotional materials for target customers.
- Implemented process changes to streamline sales department workflow.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
Sales Manager
Superior One Roofing & Construction
Treasure Coast, FL
10.2021 - 02.2023
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Worked with production teams to assess, update and optimize delivery dates for customers.
- Created successful strategies to develop and expand customer sales.
- Constructed targeted sales presentations to solicit prospects in geographic parameters.
- Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
- Developed key customer relationships to increase sales.
- Created sales and revenue-generating opportunities in new markets to improve bottom line.
- Monitored customer order process and addressed customer issues.
- Contacted new and existing customers to outline benefits of products.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Inspected sites before and after construction projects.
- Established and maintained relationships with vendors and liaised with appropriate personnel to access facilities for inspection.
Sales Manager
Roof Claim Express
Treasure Coast, FL
08.2019 - 08.2021
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Maintained professional network of potential clients and business opportunities.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Demonstrated product features to align with customer needs.
- Prepared and processed contracts and order forms for new and existing customers.
Training Manager - Manager
Valvoline
West Palm Beach, FL
12.2018 - 02.2019
- Effectively trained instructors and supervisors on techniques for managing employees.
- Presented training information via role playing, simulations and team exercises.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Led training classes and recorded instruction for later use.
- Managed day-to-day operations, including supervision and assignment delegation for various team member levels.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Coached new team members on job tasks and performance strategies.
- Greeted and assisted all customers daily in high-traffic retailer.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Area Manager
Valvoline
Nashville, TN
12.2011 - 08.2018
- Supervised the business functions for 7 sites, which included employee staffing, customer retention and financial oversight.
- Supervised 7 managers that had 10/20 employees at any given time, ensuring optimal productivity.
- Revitalized underperforming teams and transformed them into profitable and productive teams.
- Streamlined operational efficiencies by successfully hiring top talent that drove productivity.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Consistently achieved sales increase over forecast for my area of operations.
- Managed area operations by coordinating all supervisory responsibilities, including forecasting, inventory control, customer events, community support, performance evaluations, process improvements, payroll, budgeting, promotion planning and maintenance.
Sales Training Manager
Valvoline
Nashville, TN
12.2010 - 12.2011
- Audited location sales performance and data trends to improve underperforming areas.
- Held weekly one-on-one conference calls to review performance, set goals and provide customized coaching.
- Promoted product and service benefits through store tours and engaging presentations.
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Met with store managers on a monthly basis to discuss techniques for overcoming objections and closing deals.
- Helped store locations retain existing customers and substantially grew customer base, product line and sales volume.
- Partnered with Area Managers to develop strategic growth plans focused on motivating in store customer service representatives.
Store Manager
Valvoline
Brentwood, TN
12.2007 - 12.2010
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Oversaw inventory management to minimize waste.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Addressed customer inquiries and resolved complaints.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
- Coached and monitored associates to achieve employee promotions.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Trained 8-10 person staff to deliver outstanding customer service and assistance.
- Greeted and assisted all customers daily in highest volume location Valvoline had at the time
Service Advisor
Ford Motor Co
Franklin, TN
12.2005 - 12.2007
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Took full advantage of upsell opportunities with new and potential customers, resulting in increased revenue generation.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Education
Some College (No Degree) - Business Management
Columbia State Community College
Columbia, TNHigh School Diploma -
Franklin High School
Franklin, TNSkills
- Superior organization skills
- Effective team player
- High-energy attitude
- Strong communication skills
- Excellent multi-tasker
- Issue and conflict resolution
- Staff training
- Sales minded
- New employee hiring
- Strategic thinker
- Relationship building
- Talent management
- Sales force training
- Goal-oriented
- Customer relationships
- Sales closing
- Computer expertise
- Excellent negotiating tactics
- Sales presentations
- Up-selling
- Key account management
- Business Planning
- Market intelligence
- Sales territory growth
- Lead generation
- Exceptional multi-tasker
- Communication and engagement techniques
- Excellent communication skills
- Sales and market development
- Social media savvy
- Superb time management
- Effective Retail Sales Manager
Accomplishments
- Five Star manager of the year - 2010, 2011 and 2012
- Million Dollar store award - 2010, 2011, 2012 and 2013
- Achieved highest profit to plan out of more than 500 stores three years in a row - 2011, 2012 and 2013
- Area Manager of the year award - 2017
- Zero Injury award - 2016 and 2017
- Sales Manager of the year award - 2019 and 2020
- Highest territory growth award - 2023
Certification
- Advanced Driving Dynamics Certificate
- Situational Leadership Certificate
- Fred Pryor Advanced Computer Skills Certificate
- Myers Briggs Advanced Certificate
- Sales to Excel Certificate
Timeline
Area Sales Director
DR Roofers
05.2023 - 08.2025
Sales Manager
Superior One Roofing & Construction
10.2021 - 02.2023
Sales Manager
Roof Claim Express
08.2019 - 08.2021
Training Manager - Manager
Valvoline
12.2018 - 02.2019
Area Manager
Valvoline
12.2011 - 08.2018
Sales Training Manager
Valvoline
12.2010 - 12.2011
Store Manager
Valvoline
12.2007 - 12.2010
Service Advisor
Ford Motor Co
12.2005 - 12.2007
Some College (No Degree) - Business Management
Columbia State Community College
High School Diploma -
Franklin High School