MICHELLE RAMSAMMY
Atlanta ,GA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. A talented leader with an analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Work Force Administrator
Metro One LPSG Security Company
03.2023 - Current
- Provides on-site leadership for the security personnel assigned to the facility
- Create and update physical records and digital files to maintain current, accurate, and compliant documentation.
- Led safety training and scheduling for 50 shift supervisors and officers, providing best practices and techniques to use in dangerous situations.
- Continually seek methods for improving daily operations, client communications, recordkeeping, and data entry for increased efficiency.
Security Site Manager
Metro One LPSG Security Company
02.2022 - 03.2023
- Led identification, development, implementation, and maintenance of security requirements for Metro One.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Restored customer loyalty by resolving complaints with workers, activities, or services rendered.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Kept team compliant with security protocols and appearance standards.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
Front Desk Receptionist
AXIOM STAFFING
07.2021 - 02.2022
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
OFFICE ADMINISTRATIVE ASSISTANT
AKERMAN LLP
06.2019 - 04.2021
- Planned on- and off-site events and conferences, including equipment, catering, and accommodations.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to the correct staff members.
LICENSED SECURITY OFFICER
G4S COURTESY
05.2018 - 03.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
- Wrote detailed reports on property damage, theft, the presence of unauthorized persons, and unusual incidences.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
SECURITY SUPERVISOR
S.A.F.E. MANAGEMENT
07.2017 - 03.2019
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw a team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
Education
HIGH SCHOLL DIPLOMA -
A. Crawford Mosley High School
Lynn Haven, FL06.1983
Skills
- Verbal and Written Communication
- Issue and Conflict Resolution
- Managing Employee Relations
- Team Leadership
- Customer Relationship Management
- Access Systems and Patrol
Certification
The University of Southern Mississippi - Certified Sport Venue Staff Certification - 6/27/2020
Mercedes-Benz Stadium Leadership Training - 7/2017
Wicklander-Zulawski & Associates - Advanced Interview and Interrogation Techniques - 10/2010
Wicklander-Zulawski & Associates - Interview and Interrogation Techniques - 3/1999
Timeline
Work Force Administrator
Metro One LPSG Security Company
03.2023 - Current
Security Site Manager
Metro One LPSG Security Company
02.2022 - 03.2023
Front Desk Receptionist
AXIOM STAFFING
07.2021 - 02.2022
OFFICE ADMINISTRATIVE ASSISTANT
AKERMAN LLP
06.2019 - 04.2021
LICENSED SECURITY OFFICER
G4S COURTESY
05.2018 - 03.2020
SECURITY SUPERVISOR
S.A.F.E. MANAGEMENT
07.2017 - 03.2019
HIGH SCHOLL DIPLOMA -
A. Crawford Mosley High School
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