Michelle Ramsey
Newkirk
Summary
Dynamic leader with a proven track record at Pet Smart, enhancing salon business and customer satisfaction. Skilled in strategic planning and team management, adept at fostering collaboration and driving sales growth. Excelled in implementing cost-saving measures and adapting to market trends, achieving notable service excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Salon Leader
Pet Smart
Enid, OK
04.2021 - 11.2024
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Facilitated strong communication between staff members to ensure seamless coordination of appointments and services rendered.
- Adapted salon offerings according to emerging trends in the beauty industry, keeping the business competitive within its market.
- Implemented cost-saving measures to maintain profitability without compromising on service standards.
Pricing Coordinator
Cash Saver Grocery Store
Enid, OK
01.2019 - 02.2021
- Provided accurate and timely reporting on key performance indicators related to pricing activities for informed decisionmaking.
- Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
- Enhanced customer satisfaction levels by addressing inquiries related to product pricing and discount structures promptly and professionally.
- Ensured compliance with company policies and industry regulations by maintaining accurate documentation of all pricing-related actions.
- Maintained up-to-date pricing data by regularly reviewing market trends and competitor pricing activities.
- Assisted in the development of promotional pricing plans to drive sales growth and customer acquisition.
- Collaborated with supply chain management to understand cost fluctuations, enabling proactive adjustments in pricing strategies as necessary.
- Reduced discrepancies between actual costs versus target costs through meticulous monitoring of both internal processes and external factors affecting expenses.
Office Manager
Copiers Plus
Enid, OK
08.2012 - 01.2019
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Car Hopper
Sonic
Woodward, OK
01.2008 - 01.2009
- Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Documented customer orders and conveyed special requests to kitchen staff.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Car Hopper
Sonic
Enid, OK
01.2007 - 01.2008
Cashier
KFC Restaurant
Enid, OK
01.2006 - 01.2007
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Cimarron
Lahoma, OKGED -
Carver Center
Enid, OKSkills
- Problem-solving skills
- Decision-making skills
- Team management
- Employee motivation
- Appointment scheduling
- Task delegation
- Strategic planning
- Employee development
- Budget administration
- Salon safety
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective multitasking
- Excellent communication
- Customer satisfaction
- Organizational skills
- Active listening
- Effective communication
- Team building
- Self motivation
- Employee training
- Shift scheduling
Certification
Certified dog groomer
Certified cat groomer
Timeline
Salon Leader
Pet Smart
04.2021 - 11.2024
Pricing Coordinator
Cash Saver Grocery Store
01.2019 - 02.2021
Office Manager
Copiers Plus
08.2012 - 01.2019
Car Hopper
Sonic
01.2008 - 01.2009
Car Hopper
Sonic
01.2007 - 01.2008
Cashier
KFC Restaurant
01.2006 - 01.2007
Cimarron
GED -
Carver Center