Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Randall

Glen Rose,Texas

Summary

Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Home Health RN Case Manager

Guardian Healthcare/Amedysis
03.2025 - Current
  • Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
  • Expedited wound healing using advanced wound care techniques such as negative pressure therapy or hydrocolloid dressings when appropriate.
  • Reduced hospital readmissions through diligent monitoring of patients'' progress and timely interventions in-home settings.
  • Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
  • Promoted a safe living environment for patients by conducting thorough home safety evaluations and recommending necessary modifications or equipment upgrades.
  • Increased patient satisfaction by providing compassionate care, addressing concerns, and advocating for their needs.
  • Empowered patients and their families to take an active role in care decisions, fostering a sense of self-efficacy and improving long-term health outcomes.
  • Conducted comprehensive assessments to identify patient risks, establish baseline health status, and determine appropriate intervention strategies.

REHABILITATION CHARGE RN

Glen Rose Nursing And Rehab
09.2024 - 02.2025
  • Maintained an organized clinical environment conducive to efficient workflow by regularly evaluating unit needs and implementing necessary adjustments.
  • Conducted ongoing assessments to monitor and adjust treatment plans, improving overall patient health outcomes.
  • Improved continuity of care across shifts through concise shift reports detailing pertinent updates on patients'' conditions and treatment plans.
  • Educated patients and families on disease management strategies, promoting adherence to treatment plans and self-care routines.
  • Managed crisis situations effectively, ensuring the safety of patients and staff members at all times.
  • Optimized resource allocation during high-volume periods by efficiently delegating tasks based on staff skill sets.

QAPI DIRECTOR,BRANCH MANAGER,CASE MANAGER

Lee HealthCare
10.2014 - 08.2024
  • Review Oasis
  • Provide nursing education including weekly short educational videos
  • Provide CPR training
  • Managed our external fax service
  • Develop quality improvement plans
  • Manage required in-services
  • Prepare for survey and accreditation
  • Develop and maintain emergency preparedness and response plans
  • Develop plans for improving star ratings
  • Since taking the role as QAPI director, I have worked to improve our star rating from 1 star to 3 stars
  • Develop patient education on disease processes
  • Perform administrative duties as needed or required
  • Perform duties as field nurse, case manager, on-call, and branch manager.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

BRANCH MANAGER, FIELD CASE MANAGER

Guardian Healthcare
08.2005 - 10.2014
  • Manage nurses, therapists, and aides
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Complied with regulatory guidelines and requirements.
  • Lead weekly case conference
  • Scheduling
  • Provide direct patient care.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

STAFF RN

Glen Rose Medical Center
05.1995 - 08.2005
  • Ordered, interpreted, and evaluated diagnostic tests to identify and assess patient's condition.
  • Developed and maintained positive relationships with patients, families, and healthcare staff.
  • Assisted in the orientation of new staff members as a preceptor.
  • Performed resuscitative and CPR techniques during emergency situations.
  • Performed comprehensive physical assessments, collected data, and monitored vital signs for acutely ill patients.
  • Exercised sound judgment when making decisions related to patient care or administrative matters.
  • Initiated emergency measures when needed such as CPR or Advanced Cardiac Life Support.
  • Demonstrated excellent communication skills while interacting with patients, families, physicians, and other healthcare professionals.

Education

Bachelor of Science - Nursing

Tarleton State University
Stephenville, Texas
12.2019

Associates Degree - Nursing

Tarleton State University
Stephenville, Texas
05.1995

Skills

  • Team skill enhancement
  • Operations Management
  • Project coordination
  • Project Coordination
  • Creativity and Innovation
  • Clear and concise communication
  • Strong communication skills
  • HIPAA compliance
  • Clinical evaluation skills
  • Compassionate patient care
  • Patient and family education
  • Multidisciplinary team collaboration
  • Chronic disease management
  • Geriatric nursing experience

Certification

Registered Nurse

Timeline

Home Health RN Case Manager

Guardian Healthcare/Amedysis
03.2025 - Current

REHABILITATION CHARGE RN

Glen Rose Nursing And Rehab
09.2024 - 02.2025

QAPI DIRECTOR,BRANCH MANAGER,CASE MANAGER

Lee HealthCare
10.2014 - 08.2024

BRANCH MANAGER, FIELD CASE MANAGER

Guardian Healthcare
08.2005 - 10.2014

STAFF RN

Glen Rose Medical Center
05.1995 - 08.2005

Associates Degree - Nursing

Tarleton State University

Bachelor of Science - Nursing

Tarleton State University

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