Michelle Rankins

Successfully facilitated the top 3 metrics rankings for six supervisors' teams, consisting of 12-23 advocates each, within one month as Team Lead by establishing strong relationships and utilizing individual strengths.

• Offered coaching and constructive feedback to support employees' progress, cultivating a culture of continuous growth.
• Enhanced teamwork through cross-department collaboration to align goals.
• Designed and conducted group trainings to ensure successful implementation of new processes or procedures.
• Consistently assessed the growth and development of team members by conducting regular performance evaluations.
• Maintained a positive work environment that promoted collaboration between teams.
• Maintained open lines of communication with senior management, reporting team progress and challenges.
• Consistently upheld adherence to established policies and procedures as the top-ranked Team Lead for team Byrd, resulting in improved performance.
• Facilitated team meetings to discuss targets, strategies, and address any issues.

Achieved top ranking as advocate within team, assisting with member and peer queries through team chat. Recognized by supervisor for leadership role in conducting meetings and trainings while absent.

• Managed incoming calls from customers in a professional manner.
• Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
• Responded promptly to customer inquiries in person, by telephone or electronically.
• Developed relationships with customers through friendly conversations.
• Contributed to the innovation team's efforts in enhancing peers satisfaction through the implementation of new strategies.

Demonstrated expertise in overseeing the smooth execution of Dallas County catering orders, including handling financial transactions for high-volume events.

• Oversaw food preparation activities to ensure proper safety standards were met.
• Managed multiple projects simultaneously while meeting tight deadlines without compromising quality.
• Resolved any customer complaints or issues that may have arisen during an event.
• Maintained accurate records of all transactions related to catered events.
• Supervised the packing and transport of all catering items from the kitchen to the event location.
• Coordinated delivery of all necessary equipment for catered events.