Michelle Rawls
Health Care
San Diego,CA
Summary
More than 20 years experience in medical reimbursement, medical records, medical auditing, and patient services. . Excellent verbal and written communication skills, easily develop and maintain long term patient and coworker relationships, Thrive in a fast pace, high pressure environment.
Overview
21
21
years of professional experience
Work History
Medical Records Clerk
Precision Diagnostic
05.2018 - 01.2025
- Manage patient data processing admissions, filing medical documents
- Distributing patient charts to the appropriate departments
- Faxed electronic medical records to clients requesting medical records for process
- Ensure that files are stored securely to prevent unauthorized access
Reimbursement Specialist
Lifecare Solutions
01.2014 - 05.2018
- Secondary billing
- Receive and fill incoming calls and emails requesting medical and billing records
- Fill employee invoice requests
- Print explanations of benefits as requested
- Perform primary DME billing
- Resolve employee benefit issues
- Analyze patient charts for medical requirements
- Review incoming claims for accuracy and completeness, correct as required, and file
- Cover for receptionist in her absence; greet visitors, handle incoming calls, and pick up equipment
- Maintain a 95% claims accuracy, industry average
Call Center Sales Representative
Phone Net
06.2014 - 11.2014
- Sold TV packages by phone
- Took incoming calls and provided an outstanding level of customer service
- Explained available services to callers and up sold cable services when possible
Assistant Teacher
San Diego Unified School District
04.2013 - 09.2014
- Assisted teachers in one-on-one student settings from elementary to high school
- Read to children with disabilities
- Coordinated with teachers to provide best possible assistance so that each child met and exceeded their Individualized Education Program goals
- Monitored student cafeteria
Patient Service Representative
Pomerado Hospital
01.2004 - 01.2009
- Trained new employees in department protocols and procedures
- Reviewed patient insurance coverage, admitted patients for in- and outpatient procedures, and collected copayments
- Liaisoned between doctors and patients and assisted patients in understanding doctors' orders
- Assisted in exceeding department goal for number of patients admitted
- Recognized by patients and staff for outstanding patient service
Education
AA - Health Administration
University of Phoenix
01.2012
Skills
- HIPAA
- EMR systems
- Medical records
- Customer service
- Front desk
- ICD-9
- Hospital experience
- Medical Billing
- Adobe Acrobat
- Microsoft Excel
- Accounting
- Communication skills
Additionalinformation
More than 20 years experience in medical reimbursement, medical records, medical auditing, and patient services., Full knowledge of ICD-9 codes. Excellent verbal and written communication skills, easily develop and maintain long term patient and coworker relationships, strong in medical terminology. Knowledge of HIPAA and medical records systems. Thrive in a fast pace, high pressure environment.
Typingspeed
40 wpm
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Medical Records Clerk
Precision Diagnostic
05.2018 - 01.2025
Call Center Sales Representative
Phone Net
06.2014 - 11.2014
Reimbursement Specialist
Lifecare Solutions
01.2014 - 05.2018
Assistant Teacher
San Diego Unified School District
04.2013 - 09.2014
Patient Service Representative
Pomerado Hospital
01.2004 - 01.2009
AA - Health Administration
University of Phoenix
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