Michelle Reid
Black Bear Diner
5405 White Lotus Way,CA
2
years of professional experience
Dynamic hospitality professional with experience at Black Bear Diner, excelling in problem-solving and teamwork. Enhanced guest satisfaction through efficient waitlist management and strong relationships with patrons. Proven ability to thrive in high-pressure environments while multitasking effectively, contributing to a welcoming atmosphere and operational success.
Work History
Host/Server,Busser,Cashier
2 Years 5 Months- Greeted and seated guests, ensuring prompt service and positive dining experience.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food delivery during peak hours.
- Assisted in training new hosts on hospitality standards and operational procedures.
- Handled guest inquiries and concerns, enhancing overall customer engagement.
- Monitored dining area for cleanliness and ambiance, contributing to welcoming atmosphere.
- Developed strong relationships with regular patrons, fostering loyalty and repeat visits.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - Business Administration And Management
Skills
Catering experience
Teamwork
Teamwork and collaboration
Team player
Problem-solving
Problem-solving abilities
Timeline
Host/Server,Busser,Cashier
Black Bear Diner
01.2018 - 06.2020Read More
American River Collage
No Degree from Business Administration And Management
Read More