Michelle Rennie
Gallatin,TN
Summary
Dynamic Senior Fraud Specialist at Navy Federal Credit Union with expertise in transaction monitoring and investigation techniques. Achieved significant fraud loss reduction through innovative detection strategies while fostering a culture of ethics and integrity. Proven ability to enhance team performance through comprehensive training programs and effective policy development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Fraud Specialist
Navy Federal Credit Union
Murrieta, CA
10.2017 - Current
- Provided expert guidance on developing policies and procedures related to fraud management.
- Developed comprehensive training programs to enhance the skills of junior fraud specialists.
- Served as a subject matter expert on various types of financial crimes, ensuring accurate risk assessments.
- Played an instrumental role in driving cultural change around fraud awareness throughout the organization.
- Recommended enhancements to existing controls for improved effectiveness in detecting fraudulent transactions.
- Reduced fraud losses by implementing advanced detection techniques and strategies.
Server
Chefs Grill
Murrieta, CA
06.2021 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Ensured high-quality service during busy periods without compromising attention to detail.
Beverage Bartender
Pechanga Resort & Casino Spa
Temecula, CA
06.2011 - 10.2017
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Wine Sales Representative
Great Lakes & Spirits
Rochester, MI
05.2007 - 06.2011
- Collaborated with marketing team to create promotional materials that increased brand recognition among consumers.
- Analyzed competitor offerings to develop unique selling propositions for various wine products within the portfolio.
- Conducted market research to identify potential clients, leading to an expanded network of accounts.
- Trained new sales representatives, resulting in more efficient team performance and improved customer service.
- Implemented strategic sales plans targeting specific demographics, resulting in higher market penetration rates.
- Educated clients on proper food pairing suggestions for each wine variety, increasing overall enjoyment of the product experience.
- Enhanced brand visibility by organizing and participating in industry events such as trade shows, wine festivals, and distributor expos.
- Developed strong relationships with restaurant owners for better wine placement on menus and increased order volume.
- Attended regular training sessions to stay updated on current industry trends and knowledge, enabling better representation of the company''s products.
Bartender
Gus Oconnors
Rochester, MI
07.2007 - 06.2011
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
Oakland Community College
Bloomfield Hills, MISkills
- Transaction monitoring
- Ethics and integrity
- Investigation techniques
- Fraud Prevention
- Educate team members on fraud detection
Certification
Food Handlers
TABC
Timeline
Server
Chefs Grill
06.2021 - 11.2024
Senior Fraud Specialist
Navy Federal Credit Union
10.2017 - Current
Beverage Bartender
Pechanga Resort & Casino Spa
06.2011 - 10.2017
Bartender
Gus Oconnors
07.2007 - 06.2011
Wine Sales Representative
Great Lakes & Spirits
05.2007 - 06.2011
Oakland Community College