Michelle Reno
Erie
Summary
Experienced professional with a background in fostering inclusive environments at Eastern Michigan University. Skilled in classroom management, public speaking, and conflict resolution, ensuring effective communication across diverse groups. Recognized for building strong connections through creativity and empathy while maintaining professionalism in dynamic settings. Open to summer job opportunities and available during school breaks.
Overview
2
2
years of professional experience
Work History
Campus Tour Guide
Eastern Michigan University Office of Admissions
Ypsilanti
09.2023 - Current
- During the school year.
- Led guided tours for groups of up to 50 tourists, sharing historical and cultural insights about Eastern Michigan University and Ypsilanti.
- Provided exceptional customer service by addressing inquiries and resolving issues during tours.
- Utilized storytelling techniques to engage audiences and enhance tour experiences.
- Conducted research on historical facts and cultural traditions related to Eastern Michigan University and Ypsilanti.
- Adapted tour content based on audience demographics for personalized experiences.
- Assisted tourists with recommendations for dining, shopping, and entertainment in Ypsilanti/Ann Arbor area.
- Trained new guides on company policies and best practices in guiding techniques.
Resident Advisor
Eastern Michigan University Housing
Ypsilanti
08.2024 - 04.2025
- Guided and supported diverse community of 75 residents to foster inclusive living environment.
- Enforced university policies within residence hall, ensuring safe and respectful atmosphere for all.
- Addressed resident concerns by providing information on campus resources and personal advice.
- Cultivated positive relationships with residents, discussing academic progress and personal challenges.
- Responded promptly to emergencies within residence hall, following established safety protocols.
Pool Attendant
UMH Properties Inc.
Erie
08.2023 - 07.2024
- Ensured positive guest experiences by delivering exceptional customer service at pool areas.
- Maintained cleanliness and organization through regular trash removal and equipment setup.
- Monitored water safety by enforcing rules and regulations to protect all guests.
- Assisted with setup and breakdown of umbrellas, chairs, and various amenities.
- Performed routine maintenance tasks, including cleaning pool filters and testing water quality.
- Trained new team members on proper cleanliness procedures for pool area operations.
Education
Some College (No Degree) - Secondary Education
Eastern Michigan University
Ypsilanti, MISkills
- Classroom management
- Curriculum development
- Creative storytelling
- Public speaking
- Customer service
- Team building
- Conflict resolution
- Emergency response
- Time management
- Effective communication
- Adaptability
- Problem solving
Accomplishments
- The Workhorse Award: In recognition of having given the most in-person tours.
Timeline
Resident Advisor
Eastern Michigan University Housing
08.2024 - 04.2025
Campus Tour Guide
Eastern Michigan University Office of Admissions
09.2023 - Current
Pool Attendant
UMH Properties Inc.
08.2023 - 07.2024
Some College (No Degree) - Secondary Education
Eastern Michigan University
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