Michelle Renteria
Tempe,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Behavior Technician
Life Skills Autism Academy
Mesa, AZ
12.2023 - Current
- Educated families about ABA principles so they can effectively implement them at home.
- Developed activity plans and instructional materials to assist with treatment.
- Engaged students through play activities while incorporating therapeutic techniques.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Implemented visual supports such as schedules, picture cards.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Collaborated with parents and other professionals to ensure successful implementation of interventions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Paraprofessional
Accel
Tempe, AZ
08.2022 - 12.2023
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Enforced rules and instructions to maintain discipline.
- Oversaw class of students in absence of instructor.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Helped teacher prepare instructional material and displays.
Hostess
Elvira's Restaurant
Tubac, AZ
02.2020 - 11.2021
- Managed reservations, waitlists, and special requests for large parties.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered phones promptly to record and confirm reservations.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Informed patrons of specialties and features.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Took reservations from patrons by phone or online.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Babysitter
Rita Gonzales
Edinburg, TX
08.2016 - 08.2019
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children basic life skills, manners and personal hygiene.
- Communicated with parents about daily activities and any concerning behaviors.
- Met and communicated regularly with parents to discuss children's activities and development.
Education
AGEC-A Certificate - Liberal Arts And General Studies
Pima Community College
Tucson, AZ08.2022
Skills
- Bilingual in English and Spanish
- Complaint Handling
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Relationship Building
- Professional Phone Voice
- High-Energy Attitude
- Appointment Scheduling
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Behavior Technician
Life Skills Autism Academy
12.2023 - Current
Paraprofessional
Accel
08.2022 - 12.2023
Hostess
Elvira's Restaurant
02.2020 - 11.2021
Babysitter
Rita Gonzales
08.2016 - 08.2019
AGEC-A Certificate - Liberal Arts And General Studies
Pima Community College
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