Michelle Reuwer
San Diego,CA
Summary
A proactive and detail-oriented professional equipped with strong problem-solving abilities, willingness to grow, and excellent communication skills. Composed to contribute to team success and achieve positive results. Known for reliability and adaptability, with a capacity to maneuver within various departments. Proven ability to effectively and efficiently multitask in any environment. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Adult Day Program Instructor
PRIDE Industries
San Diego, CA
07.2023 - Current
- Develop and implement engaging virtual lessons to facilitate skill development for participants. Direct support is provided for clients with disabilities with growing their social, emotional, and intellectual skills. Real-world connections are incorporated into daily meetings, enhancing relevance for clients while sparking curiosity about broader topics.
- Monitor client progress through activity records, adjusting meeting activities to meet individual needs and goals. Records are maintained accurately and completed in a timely manner. New employees have been mentored and trained regarding the activity record process. Feedback is provided through annual client assessments.
- Improve client confidence and participation levels with the use of positive reinforcement, engaging stimulation, and facilitation of critical thinking.
- Contact with peers, case managers, clients, and family members is maintained through open communication channels. Strong relationships are established using sympathetic efforts.
Phone Sales Representative
Marketplace
San Diego, CA
08.2022 - 07.2023
- Informed current and prospective customers of promotions and new or upgraded products. Set up new devices for customers and completed purchase processes.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction.
- Troubleshot phone problems and helped resolve common issues. Customers were asked important questions to understand needs and requirements.
- Developed strong customer relationships through effective communication, active listening, and product knowledge.
- Opened accounts and documented personal and payment information in system.
Cashier
Cheba Hut
San Diego, CA
06.2020 - 08.2022
- Processed customer transactions accurately and efficiently using POS systems.
- Collaborated with team members to streamline operations, improving overall efficiency.
- Maintained a balanced cash drawer, ensuring accuracy at the start and end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Arts - Gerontology
San Diego State University
San Diego, CA06-2023
No Degree - Transfer
San Diego Mesa College
San Diego, CA06-2020
Skills
- Effective time management
- Positive perspective
- Cultural sensitivity
- Adaptive support methods
- Disability expertise
- Collaborative team player
- Recordkeeping
- Problem-solving skills
- Multitasking Abilities
- Reliability and strong work ethic
- Task prioritization
- Organizational and planning skills
- Adaptability and flexibility
- Communication, active listening, and interpersonal skills
Languages
Spanish
Native or Bilingual
Timeline
Adult Day Program Instructor
PRIDE Industries
07.2023 - Current
Phone Sales Representative
Marketplace
08.2022 - 07.2023
Cashier
Cheba Hut
06.2020 - 08.2022
Bachelor of Arts - Gerontology
San Diego State University
No Degree - Transfer
San Diego Mesa College