Ambria Stokes
Philadelphia,PA
Summary
Resident Assistant with experience in leadership and administrative duties. Committed to helping residents grow and feel empowered. Proficient in professional speaking, problem-solving, event planning and mediation. Positive attitude, excellent behavior and perfect role model for campus residents.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Adult Day Program Instructor
Elwyn
09.2023 - Current
- Organized extracurricular activities such as clubs or workshops to further enrich students'' experiences beyond the classroom setting.
- Improved student confidence and participation levels with the use of positive reinforcement strategies and group activities.
- Implemented project-based learning assignments that fostered critical thinking skills, teamwork capabilities, and creativity among students.
- Assessed student progress regularly using both formative and summative evaluations to guide instructional planning effectively.
Resident Assistant
New Seasons New Britain
11.2021 - 08.2023
- Completed routine rounds, checking with residents to meet care needs.
- Welcomed new residents and assisted with community adjustment.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Transported residents to activities and meals.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
Guest Service Associate
European Wax Center
08.2020 - 09.2021
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.Oversaw fast-paced front desk operations and guests' needs at busy facility.Walked through properties to maximize guest safety and clear areas of trash and debrisWelcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 90
Direct Support Professional
JEVS Human Services
01.2018 - 10.2020
- Assist consumers with their daily routines such as:.Cooking.Cleaning.Bathing.Personal Hygiene, etc.…..Administered medication as directed by physician.Monitored progress and documented patient health status changes to keep care team updated.Developed rapport to create safe and trusting environment for care.Consulted with different healthcare disciplines to offer important mental health support to patients.Maintained clean, safe and well-organized patient environment.Administered medication as directed by physicianSupervised daily activities and provided assistance to staffHandled incoming mail, bills and invoices and completed appropriate actions
Cashier
Burlington Coat Factory, Circle
03.2016 - 09.2016
- Ring up customers items.Answer any and all customers questions making sure front end is neat and clean.Restocked and organized merchandise in front lanes.Helped customers complete purchases, locate items and join reward programs.Monitored self-checkout systems and provided assistance or intervention where required.Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Dietary Aide
Glenside Nursing and Rehabilitation Center
02.2015 - 02.2016
- Taking residents Orders.Taking residents their meals.Cleaning kitchen.Served meals to residents in accordance with established schedules and dietary procedures.Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.Arranged tray and or table settings with proper tableware, condiments and tray card.Delivered nourishment and supplements to nurse station for distribution to specific residents.
SalesAssociate/Key Holder
Shoe Dept
04.2011 - 01.2012
- Opening and Closing Store.Assisting customers.Taking Deposit to bank every night.Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.Prepared merchandise for distribution and placement across sales floor by building pallets and tagging productsIncreased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product featuresStreamlined opening and closing procedures as integral member of store staff
Medical Biller and Coder
Consolidated Service Group
09.2010 - 01.2011
- Check codes on claims before sending them to insurance companies.Guarded against fraud and abuse by verifying coded data accurately reflected services provided.Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement
Volunteer
Thomas Jefferson University Hospital
09.2005 - 06.2009
- Assisted staff in nursery unit.Answer Telephone 2.Helped with office tasks, taking messages, scanning documents and answering phone inquiries.Volunteered with groups and organizations to help make measurable differences for program recipients.Supported staff with clerical work and other office tasks.
Education
High School Diploma -
Multicultural Academy Charter School
Philadelphia, PA06.2009
Skills
- Multitasking abilities
- Organization and Time management
- Reservations management
- Sales Goals
- Cash Handling
- Invoicing
- Sales
- Scheduling
Timeline
Adult Day Program Instructor
Elwyn
09.2023 - Current
Resident Assistant
New Seasons New Britain
11.2021 - 08.2023
Guest Service Associate
European Wax Center
08.2020 - 09.2021
Direct Support Professional
JEVS Human Services
01.2018 - 10.2020
Cashier
Burlington Coat Factory, Circle
03.2016 - 09.2016
Dietary Aide
Glenside Nursing and Rehabilitation Center
02.2015 - 02.2016
SalesAssociate/Key Holder
Shoe Dept
04.2011 - 01.2012
Medical Biller and Coder
Consolidated Service Group
09.2010 - 01.2011
Volunteer
Thomas Jefferson University Hospital
09.2005 - 06.2009
High School Diploma -
Multicultural Academy Charter School