Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Michelle Reyes

Michelle Reyes

Las Vegas,NV

Summary

Experienced Manager and Keyholder with over Number years of experience in leadership roles in retail environments. Successful manager of teams up to Number retail salespeople in large department stores. Fair and predictable leader with employee wellbeing as top priority. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Sales Lead Keyholder

Pandora
11.2021 - Current
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Processed cash, credit, debit, and check payments.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Counted out cash drawers and balanced totals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Oversaw team of Number employees.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained and mentored new employees.

Sales Associate

Carlo’s Bakery
02.2020 - 10.2020
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Contributed to team objectives in fast-paced environment.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

Picsolve
08.2018 - 01.2019
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built diverse and consistent sales portfolio.
  • Presented professional image consistent with company's brand values.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Quoted prices, credit terms and other bid specifications.
  • Set and achieved company defined sales goals.
  • Kept detailed records of daily activities through online customer database.

Retail Sales Associate

Valient
01.2018 - 04.2018
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Greeted customers and helped with product questions, selections, and purchases.

Housekeeping Attendant

Wynn Hotel
09.2015 - 04.2017
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Washed and put away kitchen dishes, utensils and glassware.

Education

General Education -

Fontana High School, Fontana, CA
06.2001

Skills

  • Cash Register Operations
  • Originality and Creativity
  • Delegation and Supervision
  • Cash Counting
  • Records Organization
  • Cycle Counts and Audits
  • Manage Employees
  • Superior Work Ethic
  • Work Prioritization
  • Team Leadership
  • Merchandise Quality Assurance
  • Loss Prevention Goals Monitoring
  • Customer Needs Assessments
  • Managing Inventory Stock
  • Cash Handling and Reconciliation
  • Thorough Knowledge of Product
  • Goal Attainment
  • Managing Customer Needs
  • Product Assessments
  • Team Player
  • POS Inventory System Operation
  • Spanish Speaking
  • POS Terminal Operation
  • Jewelry Personalization

Accomplishments

  • Exceeded sales goals number times in timeframe.
  • Earned “Employee of the Month” Award in year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of Number staff members.

Languages

Spanish
Native or Bilingual

Timeline

Sales Lead Keyholder - Pandora
11.2021 - Current
Sales Associate - Carlo’s Bakery
02.2020 - 10.2020
Sales Associate - Picsolve
08.2018 - 01.2019
Retail Sales Associate - Valient
01.2018 - 04.2018
Housekeeping Attendant - Wynn Hotel
09.2015 - 04.2017
Fontana High School - General Education ,

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Michelle Reyes