Michelle reyno
Yuba City,CA
Summary
Qualified Adminstrative Assistant with solid background in office administration and support. Known for efficiently handling administrative tasks and improving office workflows. Demonstrated organizational skills and proficiency in office software applications.
Overview
14
14
years of professional experience
Work History
Office Technician
California Department of Developmental Services
06.2009 - 05.2014
- Demonstrated adaptability in managing multiple tasks while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Managed front desk operations.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
- Supported executive staff with travel arrangements, scheduling meetings, and preparing presentation materials.
- Assisted in planning and coordinating events such as conferences or workshops for both internal staff members and external guests.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client files or correspondence.
- Purchased and maintained office supplies.
- Processed incoming and outgoing mail and packages according to established procedures.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
Senior Psychiatic Technician
California Department of Developmental Services
09.2007 - 06.2009
- Promoted a safe and therapeutic environment through consistent monitoring of patients and adherence to facility policies and procedures.
- Evaluated the effectiveness of treatment plans by regularly reviewing progress notes, updating goals as needed, and discussing outcomes with relevant team members.
- Mentored newer psychiatric technicians in best practices for compassionate care provision, contributing to a positive work culture within the facility.
- Provided comprehensive care to acutely ill psychiatric patients, addressing both physical health needs and mental health symptoms.
- Participated in continuing education opportunities to stay current on industry trends and broaden skillset for improved patient care delivery.
- Developed strong rapport with patients by exhibiting empathy, active listening skills, and genuine concern for their wellbeing.
- Contributed to the development of facility-wide protocols and procedures for improved patient care and staff efficiency.
- Assisted with medication administration, ensuring accuracy and timeliness for optimal patient outcomes.
- Demonstrated adaptability by adjusting approaches based on individual patient needs, preferences, or cultural backgrounds while maintaining professional boundaries.
- Reduced crisis situations through effective communication and de-escalation techniques.
- Enhanced patient well-being by developing and implementing individualized treatment plans.
- Documented daily progress notes for accurate record-keeping and informed decision-making in ongoing treatment planning.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Senior Psychiatric Technician
California Department of Mental Health
06.2005 - 08.2007
- Managed technicians responsible for patient intake processes at Coalinga State Hospital's Admission Unit.
- Documented daily progress notes for accurate record-keeping and informed decision-making in ongoing treatment planning.
- Enhanced patient well-being by developing and implementing individualized treatment plans.
- Contributed to the development of facility-wide protocols and procedures for improved patient care and staff efficiency.
- Reduced crisis situations through effective communication and de-escalation techniques.
- Ensured accurate dispensing of medications.
- Conducted therapy sessions.
Psychiatric Technician
California Department of Developmental Services
09.2000 - 06.2005
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Delivered medications to patients as prescribed.
- Facilitated the implementation of treatment plans working closely with social workers and the team.
- Maintained accurate documentation.
Education
Psychiatric Technician Certification - Psychiatric Technician
05.2001
Psychiatric Nursing Certification.
Licensed by the State of California
High School Diploma - General
06.1993
Skills
- Proficient in Canva
- Proficiency with Excel and Word
- Strong organizational skills
- Multitasking efficiency
- Professional telephone etiquette
- File organization
- Scheduling appointments
- Data entry proficiency
- Inventory monitoring
- Document management
- Spreadsheet creation
- Calendar management
- Document control
- Problem-solving capacity
- Report preparation
- Meeting planning
- Administrative assistance
- Teamwork
- Organizational skills
- Team collaboration
- Creative thinking
- Adaptability and flexibility
Affiliations
River valley Sports Association:
Secretary (2022-2024)
Social Media Coordinator (2024-Current)
RV Falcon Band Boosters
Social Media Manager (2024- Current)
RVHS Grad Nite
Secretary (2022-Current)
Timeline
Office Technician - California Department of Developmental Services
06.2009 - 05.2014
Senior Psychiatic Technician - California Department of Developmental Services
09.2007 - 06.2009
Senior Psychiatric Technician - California Department of Mental Health
06.2005 - 08.2007
Psychiatric Technician - California Department of Developmental Services
09.2000 - 06.2005
Yuba College - Psychiatric Technician Certification , Psychiatric Technician
Yuba City High School - High School Diploma, General
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