Michelle Rhoads
Uniontown
Summary
Client-focused professional with extensive experience in account management, customer service, medical billing, audits, recruiting, and consulting. Achieved revenue growth exceeding $1 million annually while leading high-volume operations. Demonstrated ability to deliver exceptional client experiences across healthcare, SaaS, and service industries.
Overview
20
20
years of professional experience
Work History
Senior Account Manager / Partner Success Lead
Storm Search
10.2023 - Current
- Drove revenue growth exceeding $1M through strategic account management and new business development.
- Secured new client partnerships outside of assigned accounts, directly enhancing company growth.
- Expanded existing client relationships by identifying hiring needs and delivering tailored recruiting solutions.
- Maintained client-facing presence with 25% travel to engage executives and hiring leaders, strengthening relationships.
- Delivered relationship-driven client experience prioritizing retention and fostering long-term partnerships.
- Executive Recruiting Firm
Custom Travel Advisor / Travel Designer
Signpost Destinations
07.2022 - 06.2025
- Managed end-to-end travel planning including accommodations, transportation, and activities.
- Created customized travel itineraries aligning with client preferences, budgets, and goals to enhance travel experiences.
- Provided high-touch client service through proactive communication and personalized support, fostering strong client satisfaction.
- Built repeat and referral business through strong client relationships and service excellence.
- Managed freelance travel planning business, delivering tailored services that resulted in repeat client engagements.
Account Manager
Remarcable, Inc.
07.2021 - 01.2022
- Managed and grew client accounts through proactive relationship management, resulting in increased client retention and satisfaction.
- Improved customer satisfaction and retention through proactive communication and issue resolution.
- Led onboarding and platform adoption to ensure successful implementation.
- Collaborated with internal teams to resolve escalations, improving client experience and fostering stronger partnerships.
Medical Bill Auditor / Team Lead
Christian Healthcare Ministries
10.2016 - 07.2021
- Led team as Team Lead for 2 years, enhancing accountability and performance.
- Achieved low error rate through meticulous review of billing documentation.
- Audited medical bills for accuracy and compliance prior to cost-sharing payments.
- Ensured guideline compliance in a high-volume processing environment.
- Conducted training and provided escalations support while ensuring quality assurance compliance.
Customer Service & Member Support Specialist
Christian Healthcare Ministries
10.2011 - 10.2016
- Managed 500–600 daily emails and inbound calls, delivering timely and accurate support to enhance member satisfaction.
- Resolved inquiries, providing high-quality customer service experiences that fostered member loyalty.
- Updated member accounts, ensuring compliance with program guidelines to maintain service integrity.
- Represented organization at trade shows and conferences supporting outreach efforts.
Graphic Design / Communications Assistant & Trade Show Representative
Christian Healthcare Ministries
10.2006 - 10.2011
- Developed print marketing materials such as brochures, newsletters, and promotional collateral to enhance brand visibility.
- Coordinated print production process, overseeing file setup and vendor communication to ensure timely delivery of materials.
- Ensured brand consistency across all printed communications.
- Engaged with attendees at trade shows, generating and qualifying leads to support sales initiatives.
Education
Bachelor of Arts - Broadcast Communications
Mount Vernon Nazarene University
Mount Vernon, OH05-2006
Skills
- Client relations
- Customer success
- Client onboarding processes
- Contract negotiation
- Revenue strategies
- Strategic partnership development
- Customer engagement tactics
- Process efficiency
- Team leadership skills
Timeline
Senior Account Manager / Partner Success Lead
Storm Search
10.2023 - Current
Custom Travel Advisor / Travel Designer
Signpost Destinations
07.2022 - 06.2025
Account Manager
Remarcable, Inc.
07.2021 - 01.2022
Medical Bill Auditor / Team Lead
Christian Healthcare Ministries
10.2016 - 07.2021
Customer Service & Member Support Specialist
Christian Healthcare Ministries
10.2011 - 10.2016
Graphic Design / Communications Assistant & Trade Show Representative
Christian Healthcare Ministries
10.2006 - 10.2011
Bachelor of Arts - Broadcast Communications
Mount Vernon Nazarene University