Michelle Rice
Rome,NY
Summary
A dedicated professional with solid background in case management and commitment to delivering impactful results. Known for excellent team collaboration and adaptability in dynamic environments. Reliable in managing client needs and adept in conflict resolution and case analysis.
Overview
12
12
years of professional experience
Work History
Leave Solutions Case Specialist
MetLife
11.2021 - Current
- Collaborated with colleagues to ensure timely resolution of client inquiries
- Optimized workload management to handle high-volume cases without compromising accuracy or attention to detail.
- Increased client satisfaction by providing timely updates, addressing concerns, and offering solutions to problems.
- Conducted research to gather relevant information for ongoing cases
- Established strong relationships with clients, understanding their needs and advocating on their behalf.
- Assisted in training new Case Specialists to ensure consistent quality of work across the team.
Operations Manager
The ARC Oneida Lewis County
02.2014 - 11.2021
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Coordinated cross-functional teams to implement process improvements and optimize resource allocation.
- Managed inventory controls and ensured compliance with safety regulations and company standards.
- Developed training programs for staff, improving skill sets and operational effectiveness.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Westmoreland High School
Westmoreland, NYSkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Critical thinking
- Reliability
- Decision-making
- Verbal communication
- Document review
- Financial transactions
Timeline
Leave Solutions Case Specialist
MetLife
11.2021 - Current
Operations Manager
The ARC Oneida Lewis County
02.2014 - 11.2021
High School Diploma -
Westmoreland High School
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