MICHELLE RICHARDSON
Pensacola,FL
Summary
To obtain a clinical or administrative position to gain exposure within a healthcare facility where I can fulfill my desire to provide the best care for patients/customers. I will utilize my knowledge and skills to be valuable asset to the skilled medical team as I contribute to fur her my education.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Adventures Sports Pub
Biloxi, MS
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Lead Bartender
The Oar House
Pensacola, FL
05.2022 - 01.2024
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons
Server
Willie G's Seafood
Houston, TX
03.2020 - 02.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Maintained a clean and orderly dining area for an enjoyable guest experience
Front Desk Receptionist
Lou Plastic Surgery - Board Certified Plastic Surgeon
Houston, TX
08.2020 - 01.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Communicated effectively with clients, addressing inquiries and resolving issues promptly.
- Coordinated appointments and meetings, optimizing schedules for staff and visitors.
- Maintained accurate visitor logs and managed security protocols for guest access.
Head Bartender
The Oar House
Pensacola, FL
03.2018 - 02.2020
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance
Cocktail Bartender
Beau Rivage Resort & Casino
Biloxi, MS
02.2016 - 03.2018
- bartends and serves drinks to guest
- performs and interacts with guest in a friendly/professional manner
Cocktail Bartender
Scarlet Pearl Casino and Resort
D'Iberville, MS
05.2015 - 04.2016
- Provided operational and administrative leadership
- Executed customer transactions
Bank Teller
Navigator Credit Union
Ocean Springs, MS
08.2013 - 02.2015
- Handled with many withdraws/deposits/transfers etc.
- Answers calls and educates member with the product we offer and how we can accommodate them with their financial needs
- Performs with strong enthusiastic attitude at all times
Cashier Team Lead
Palace Casino Resort - Biloxi
Biloxi, MS
07.2011 - 07.2013
- Supervised cashier team, ensuring efficient customer service and transaction accuracy.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
Education
Esthetician License - Esthology
Aveda Arts & Science Institute
Shenandoah, TX10 2021
Associate of Science - Nursing
Mississippi Gulf Coast Community College
Perkinston, MS5 2015
High School Diploma -
Saint Martin High School
Ocean Springs, MS5 2012
Skills
- Time Management
- Organizational Skills
- Customer Service
- Team Leadership
- Microsoft Office Proficiency
- Excellent Communication
Certification
- CPT - Certified Personal Trainer
- Licensed CNA 2015
- Licensed Esthetician, 12/31/25
Personal Information
Timeline
Bartender
Adventures Sports Pub
02.2024 - Current
Lead Bartender
The Oar House
05.2022 - 01.2024
Front Desk Receptionist
Lou Plastic Surgery - Board Certified Plastic Surgeon
08.2020 - 01.2022
Server
Willie G's Seafood
03.2020 - 02.2022
Head Bartender
The Oar House
03.2018 - 02.2020
Cocktail Bartender
Beau Rivage Resort & Casino
02.2016 - 03.2018
Cocktail Bartender
Scarlet Pearl Casino and Resort
05.2015 - 04.2016
Bank Teller
Navigator Credit Union
08.2013 - 02.2015
Cashier Team Lead
Palace Casino Resort - Biloxi
07.2011 - 07.2013
Esthetician License - Esthology
Aveda Arts & Science Institute
Associate of Science - Nursing
Mississippi Gulf Coast Community College
High School Diploma -
Saint Martin High School