MICHELLE RIVERA
SAN ANTONIO,US
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Care Provider
Agency with Personal Disabilities
Orlando, FL
01.2016 - 11.2023
- Coordinated seamlessly with multidisciplinary teams to deliver comprehensive clinical services, ensuring holistic patient care
- Meticulously managed medication administration and medical appointments, prioritizing client health and safety
- Meticulously documented patient progress, identifying deviations from care plans and swiftly intervening to ensure optimal treatment trajectories
- Implemented new case management tools, facilitating more efficient information sharing and care coordination across multidisciplinary teams
- Streamlined front office operations, managing phone communications and appointment scheduling to enhance patient experience and clinic efficiency
- .
Scheduling/Design Support Clerk
Trussway Manufacturing
Orlando, FL
08.2015 - 09.2016
- Streamlined scheduling processes, ensuring timely delivery of trusses and components while maintaining meticulous photo documentation for quality control
- Bridged communication between Plant Manager, Design Manager, and field personnel to optimize customer service and meet project deadlines
- Managed comprehensive product documentation, facilitating swift resolution of discrepancies and maintaining high standards of quality assurance
- Provided crucial support in addressing customer needs, resolving issues, and adapting schedules to ensure client satisfaction and project success
- Coordinated travel arrangements for office personnel.
Patient Care Coordinator
Horizons Medical Supplies
Orlando, FL
05.2013 - 02.2015
- Streamlined patient education process, enhancing understanding of treatments and care requirements, leading to improved adherence and outcomes
- Meticulously documented patient progress, identifying deviations from care plans and swiftly intervening to ensure optimal treatment trajectories
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Conducted thorough reviews of patient fitness for hospital or clinic release.
Medical Assistant
The Doctor's Office
Encinitas, CA
10.2011 - 06.2012
- Conducted comprehensive patient assessments, including vital signs and EKGs, ensuring accurate data collection for informed medical decisions
- Maintained meticulous inventory control, ensuring optimal stock levels of medical supplies to support uninterrupted patient care
- Collected, labeled and stored laboratory specimens properly prior to testing..
- Administered injections, medications and treatments as directed by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Warehouse Manager
United States Marine Corps
Camp Pendleton, CA
08.2007 - 10.2011
- Led warehouse operations, overseeing 15+ staff and managing 5,000+ inventory items valued at $5 million
- Streamlined logistics, enhanced productivity, and ensured regulatory compliance
- Fostered a team-oriented environment, providing mentorship and training to staff
- Coordinated cross-functional efforts to enhance logistics operations and meet delivery targets
- Introduced new inventory management techniques, significantly reducing stockouts and overstock situations
- Developed strategies to optimize warehouse layout and improve product accessibility
- Developed and implemented comprehensive SOPs and manuals, improving operational consistency and reducing training time
- Generated warehouse shipping documents, packing lists and invoices.
- Implemented and planned warehouse safety and security programs and activities.
- Operated forklifts to fill or empty overhead spaces.
Education
MASTER OF BUSINESS ADMINISTRATION - MANAGEMENT
UNIVERSITY OF CENTRAL FLORIDA
Orlando, FL01.2018
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
UNIVERSITY OF PHOENIX
San Diego, CA01.2014
MEDICAL ASSISTANT -
KAPLAN UNIVERSITY
San Diego, CA01.2014
Skills
- Supply Chain Logistics Oversight
- Healthcare Operations Management
- Quality Management Experience
- Data Quality Assurance
- Project Management
- Proactive Initiative
- Client Logistics Coordination
- Consistent Reliability
- Healthcare Management
- Risk Management in Patient Safety
Languages
- English, Native
- Spanish, Native
Additionalinformation - Trainingandcertifications
- First responder
- American Red Cross Standard First Aid with CPR
- Systems, Application, ATLASS, Oracle Logistic Systems, and Productions in Data Processing (SAP)
- Martial Arts
- CERNER
- Medicaid and Disability Programs
Affiliations
- Military honors with various medals and awards of achievements in leading others.
- Good Conduct Medal awarded in 2009 in Camp Pendleton ,Oceaside CA
Certification
- CPR certificate update to date and current
- Bls current BLScurrent license
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Personal Care Provider
Agency with Personal Disabilities
01.2016 - 11.2023
Scheduling/Design Support Clerk
Trussway Manufacturing
08.2015 - 09.2016
Patient Care Coordinator
Horizons Medical Supplies
05.2013 - 02.2015
Medical Assistant
The Doctor's Office
10.2011 - 06.2012
Warehouse Manager
United States Marine Corps
08.2007 - 10.2011
MASTER OF BUSINESS ADMINISTRATION - MANAGEMENT
UNIVERSITY OF CENTRAL FLORIDA
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
UNIVERSITY OF PHOENIX
MEDICAL ASSISTANT -
KAPLAN UNIVERSITY