Highly accomplished, mission-focused Military Veteran and Senior Healthcare Administrator with over 21 years of dedicated experience directing complex logistics, contract development, strategic resource management, and emergency response operations. Notably led critical medical response operations during the 2017 Las Vegas mass shooting, directing ambulance routing, emergency blood supplies, and high-volume patient tracking and distribution. Proven track record coordinating multi-million dollar program budgets, optimizing equipment lifecycles, and leading cross-functional teams within high-stakes environments. Adept at interpreting complex government policies and regulations, steering data-driven performance metrics, and spearheading inter-agency community outreach initiatives. Seeking to leverage executive-level operational expertise to successfully serve the City of San Antonio as the Equipment Program Coordinator for the San Antonio Fire Department.
Work History
Functional Administrator NF-05
Army Installation Management Command
Fort Sam Houston, Texas
Developed effective improvement plans in alignment with goals and specifications.
Devised and implemented processes and procedures to streamline operations.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Generated reports detailing findings and recommendations.
Conducted regular reviews of operations and identified areas for improvement.
Helped meet changing demands by recommending improvements to business systems or procedures.
Evaluated customer needs and feedback to drive product and service improvements.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Improved employee productivity with effective time management strategies for daily tasks.
Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Created and managed project plans, timelines and budgets.
Educated staff on organizational mission and goals to help employees achieve success.
Maintained database systems to track and analyze operational data.
Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated staff performance and provided coaching to address inefficiencies.
Planned and evaluated recreation and athletic programs with recreation director to support community.
Implemented safety protocols within all programs, reducing the risk of incidents and maintaining a secure environment for attendees.
Developed partnerships with external organizations to expand offerings and provide diverse opportunities for participants.
Increased community engagement through effective promotion of recreational activities and events.
Managed budgets effectively, ensuring adequate resources for high-quality programming while maintaining fiscal responsibility.
Enhanced customer service based on feedback from guests.
Developed targeted marketing initiatives that increased visibility of recreation programs in the local community.
Spearheaded grant proposal submissions for additional funding sources to enhance existing programs or develop new ones.
Education
MBA - Healthcare Management
American InterContinental University
Schaumburg, IL
07.2009
Skills
Customer service
Data entry
Attention to detail
Recordkeeping and file management
Administrative support
MS office
Decision-making
Team building and leadership
Conflict resolution
Employee supervision
Resourceful and analytical
Budget management
Strategic planning
Continuous improvement
Project management
Executive support
Performance improvement
Process improvement
Financial oversight
Information management
Budget development
Operations oversight
Policy writing
Financial leadership
Stakeholder engagement
Risk management
Program & Project Management: Lifecycle management, strategic planning, regulatory compliance, process improvement
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