April Botelho
Jacksonville ,NC
Summary
Proven skills in providing a warm customer service experience, effectively communicating and solving issues that arise. A detail-oriented worker who takes pride in performance and relationships with fellow employees. High energy team player with experience in building relationships. Well versed in all gym equipment, sports and activities and their functions. A passionate hard worker that has shown the ability to remain focused on whatever task is at hand. Leads by example and places high value on strong work ethic, commitment, and reliability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Recreation Assistant NF-02
MCAS New River Fitness Center, Semper Fit Division
Jacksonville , NC
03.2024 - Current
- Provided outstanding customer service skill set to Marines, Sailors, and their families.
- Greeted patrons, issued equipment, answered phone calls, and addressed any inquiries or concerns in a professional manner.
- Resolved patron’s issues and concerns to maintain high standards of customer satisfaction.
- Interacted positively with patrons and coworkers to build and maintained professional relationships.
- Cleaned and sanitized locker room to complete station assignments.
- Wiped down gym equipment and completed daily task assignments.
- Provided training to new staff employees with various tasks related to their job duties as requested by management.
- Enforced rules and regulations of recreational facilities to maintain discipline and safety.
- Open and closed establishment on time with proper set up and procedure guidelines.
- Created and submitted work orders for maintenance issues at the facility.
- Contacted fitness repaired when gym equipment needed attention.
- Monitor premises around facility for potential risks and took appropriate action to keep patrons safe.
- Verified and logged daily patron counts on the computer, and carried out minor administration tasks to include inventorying of equipment and supplies.
- Responded promptly and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
Recreation Attendant
MCAS New River Fitness Center
Jacksonville , NC
07.2023 - 04.2024
- Provided stellar customer service to Marines, Sailors, and their families
- Answered phones, issued equipment and greeted patrons
- Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies
- Opened and closed establishment on time with proper setup and procedure
- Maintained cleanliness, neatness and organization of patron's areas
- Resolved patron's issues to maintain high standards of customer satisfaction
- Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents
- Interacted positively with patrons and coworkers to build professional relationships
- Monitored premises for potential risks and took appropriate action to keep patrons safe
- Trained and developed new employees on proper cleaning procedures and administrative tasks
- Performed minor administrative tasks to include inventorying of equipment and supplies
- Created and submitted work orders for maintenance issues at the facility
- Verified and logged daily patron counts on the computer.
Recreation Aide
MWR Fitness Center
Fort Sill , OK
11.2022 - 05.2023
- Planned, organized, facilitated and promoted diverse recreational programs
- Supervised and coordinated work activities of personnel
- Returned equipment to proper locations and re-racked weights, equipment and accessories
- Educated and encouraged members and guests about available fitness programs and classes and guided fitness equipment users in proper, safe and beneficial operation
- Answered guest questions regarding amenities and services and offered assistance in solving problems
- Opened and closed establishment on time with proper setup and procedure
- Processed payments and refunds to maintain accurate records of daily sales transactions
- Answered phones, issued equipment and completed guest check-in
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation
- Interacted positively with guests and coworkers to build professional relationships.
Sales Representative
Fort Sill Thrift Shop
Fort Sill , OK
01.2020 - 01.2021
- Sorted and inventoried the product and made certain displays were neatly kempt
- Maintained relationships with the customers and focused on their needs to ensure quality customer service
- Placed price tags on the product that ensured accurate price points on all merchandise
- Received payments and accurately handed back change to customers.
Sales Representative
Camp Lejeune Thrift Store
Camp Lejeune , NC
10.2017 - 12.2019
- Monitored customer order process and addressed customer issues
- Fostered relationships with customers to expand customer base and retain business
- Answered customer questions in-person, to maximize customer service
- Accurately inventoried merchandise and made sure the merchandise was properly marked with correct selling price
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures and customer services
- Built and maintained relationships with peers and upper management to drive team success
- Built and removed different displays and specific products based on customer requirements and promotional needs.
Certified Nursing Assistant
Colonial Care Center
Long Beach , CA
03.2011 - 08.2011
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Documented activities and recorded information in EMR system
- Helped residents walk with or without self-help devices
- Assisted residents with bathing and dressing to promote personal hygiene
- Supported non-ambulatory residents in range of motion exercises
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers
- Answered signal lights, bells or intercom systems to determine resident needs
- Observed and reported unusual symptoms and changes to charge nurse
- Distributed drinking water and nourishment to residents
- Assisted residents in preparing for activities and social programs.
Field Representative
U.S. Census Bureau
Los Angeles , CA
04.2010 - 07.2010
- Filled out paperwork completely, efficiently and accurately
- Connected with customers to provide assistance and collect feedback to optimize operations
- Organized and updated schedules to optimize coverage for expected customer demands
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions
- Drove company vehicle more than 100 miles each week to meet with customers.
Education
High school or equivalent -
Parkridge Private School
Skills
- Product and Service Knowledge
- Customer Needs Assessment
- Team Member Motivation
- Processing Payments
- Customer Service
- Team Player
Certification
Adult and Pediatric First Aid/CPR/AED, 09/2023, 09/2025, American Red Cross
Timeline
Recreation Assistant NF-02
MCAS New River Fitness Center, Semper Fit Division
03.2024 - Current
Recreation Attendant
MCAS New River Fitness Center
07.2023 - 04.2024
Recreation Aide
MWR Fitness Center
11.2022 - 05.2023
Sales Representative
Fort Sill Thrift Shop
01.2020 - 01.2021
Sales Representative
Camp Lejeune Thrift Store
10.2017 - 12.2019
Certified Nursing Assistant
Colonial Care Center
03.2011 - 08.2011
Field Representative
U.S. Census Bureau
04.2010 - 07.2010
High school or equivalent -
Parkridge Private School
Adult and Pediatric First Aid/CPR/AED, 09/2023, 09/2025, American Red Cross
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