Michelle A. Rivera
Salinas
Summary
Strategic and solutions-oriented Executive Assistant with 15+ years supporting senior leadership across federal, healthcare, and corporate environments. Proven expertise in executive calendar management, meeting logistics, personnel coordination, and sensitive communications. Known for anticipating needs, streamlining workflows, and delivering high-level support under pressure. Experienced in HR functions, financial tracking, and program administration.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Management and Program Analyst
Federal Aviation Administration
Monterey
09.2019 - Current
- Serve as executive-level administrative liaison, supporting daily operations, financial tracking, and HR coordination.
- Lead timekeeping for large employee groups across multiple schedules and contracts.
- Utilize automated systems to track budget execution, prepare procurement requests, and reconcile financial discrepancies.
- Coordinate executive travel, meeting schedules, and compliance reporting.
- Resolve issues independently and guide junior staff on complex administrative tasks.
HR & Payroll Specialist
Urrutia Roofing
Salinas
01.2016 - Current
- Process payroll, maintain personnel records, and manage employee onboarding/offboarding.
- Schedule staff (35+) and administer PTO, benefits, FMLA, and workers’ compensation.
- Support leadership with HR policy updates, compliance tracking, and employee evaluations.
Customer Service Representative (Call Center)
U.S. Social Security Administration
Salinas
10.2018 - 09.2019
- Conducted in-depth interviews to assess eligibility for Social Security benefits.
- Delivered complex technical information with clarity and empathy in high-volume call environment.
- Maintained client confidentiality while managing sensitive financial and personal data.
Advanced Medical Support Analyst
Department of Veterans Affairs
Monterey
08.2017 - 03.2018
- Scheduled appointments, validated patient data, and maintained compliance with VA healthcare protocols.
- Trained staff on electronic systems (CPRS, VISTA), contributing to improved patient flow and access.
- Served as liaison between patients and interdisciplinary care teams.
Sr. Administrative Assistant III, Emergency Department
Community Hospital of the Monterey Peninsula
Monterey
09.2006 - 03.2017
- Supported department director and 80+ staff in daily admin functions including scheduling, staffing, and budgeting.
- Managed confidential HR files, onboarding packets, and policy implementation.
- Assisted ER team as Emergency Medical Technician when needed, ensuring department flexibility.
Education
Associate Degree - Business Management
Monterey Peninsula College
Monterey, CA 08.2024 - 12.2025
Notary Public / Loan Signing Specialist -
Allied Schools
Licensed California Real Estate Salesperson -
Allied Schools
Certificate - Electronic Office Admin/Medical
Central Coast College
Certified Nursing Assistant / HHA -
Salinas Adult Education
Skills
- Executive Calendar Management
- Travel Management
- Confidential Communication
- Budgeting
- Financial Reporting
- HR Administration
- Payroll Administration
- Meeting Coordination
- Event Coordination
- Personnel Scheduling
- Cross-Departmental Liaison
- Microsoft Office Suite
- Government Compliance
- Healthcare Compliance
- Ethical
- Strategic Thinking
- Results-Oriented
- Compassionate Communication
Volunteer Leadership
- California Rodeo, Salinas, Chair, Concessions & Vendors, 1998, Present, Coordinate 50+ vendors annually, secure contracts, and ensure fire/health compliance., Serve as liaison between city officials, vendors, and rodeo committee leadership.
- American Cancer Society, Volunteer Admin Assistant, 2017, Present, Assist with event planning (e.g., Celebration of Life Fashion Show), patient education, and outreach campaigns.
Timeline
Associate Degree - Business Management
Monterey Peninsula College
08.2024 - 12.2025
Management and Program Analyst
Federal Aviation Administration
09.2019 - Current
Customer Service Representative (Call Center)
U.S. Social Security Administration
10.2018 - 09.2019
Advanced Medical Support Analyst
Department of Veterans Affairs
08.2017 - 03.2018
HR & Payroll Specialist
Urrutia Roofing
01.2016 - Current
Sr. Administrative Assistant III, Emergency Department
Community Hospital of the Monterey Peninsula
09.2006 - 03.2017
Notary Public / Loan Signing Specialist -
Allied Schools
Licensed California Real Estate Salesperson -
Allied Schools
Certificate - Electronic Office Admin/Medical
Central Coast College
Certified Nursing Assistant / HHA -
Salinas Adult Education