Michelle Rizzi
Olyphant,PA
Summary
Friendly and energetic professional with outstanding communication and prioritization skills. Experienced in various fast paced, multitasking environments. Resourceful and flexible, able to adapt to changing priorities in a positive manner. Strong background in customer service, establishing positive ongoing and profitable relationships. Recognizes and inspires a team to go above and beyond company expectations.
Overview
18
18
years of professional experience
Work History
Facilitator
Giant Direct
Olyphant, Pennsylvania
04.2024 - 05.2025
- Adapted instruction methods based on participant feedback and engagement levels.
- Assisted in developing new curriculum materials that are aligned with current industry standards.
- Analyzed data from surveys and assessments to identify trends or patterns among participants.
- Supported learners by providing additional guidance where necessary.
Shift Supervisor
Rite-Aid
Shavertown, PA
06.2023 - 10.2023
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Inspector Packer
Fabri-kal
Mountain Top, PA
01.2018 - 10.2018
- Worked independently and/or as a team to meet company standards
- Implemented standardized practices for order processing and fulfillment, inventory, warehouse operations, and shipping/receiving
- Consistently met production standards by accurately completing product orders
Picking Ambassador
Amazon
Gouldsboro, PA
01.2016 - 01.2017
- Responsible for maintaining packaging quality and integrity for outbound production orders
- Outperformed team members by exceeding pick rate daily, picking 100%+ over of 141 items per hour.
- Collaborated and implemented best practices onto bottom performers
Lead Pharmacy Technician
Target
Stroudsburg, PA
01.2007 - 01.2014
- Top pharmacy in region providing excellent customer service for nine weeks in a row
- Mentored team and conducted performance reviews
- Improved the pharmacy on all metrics of scores
Education
Bachelor of Science - Psychology
Kutztown University of Pennsylvania
Kutztown, PA09.2005
Skills
- Flexible and Adaptable
- Integrity and Dependability
- Team Collaboration
- Initiative and Motivation
- Microsoft/POS Proficient
- Customer Satisfaction
Timeline
Facilitator
Giant Direct
04.2024 - 05.2025
Shift Supervisor
Rite-Aid
06.2023 - 10.2023
Inspector Packer
Fabri-kal
01.2018 - 10.2018
Picking Ambassador
Amazon
01.2016 - 01.2017
Lead Pharmacy Technician
Target
01.2007 - 01.2014
Bachelor of Science - Psychology
Kutztown University of Pennsylvania