Michelle R. Morris
Dallas,Texas
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented with a passion for building relationships and driving business growth.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Commissary Team Member
TKC Holdings
Dallas , TX
07.2023 - Current
- Facilitate commissary services for inmates at correctional facility.
- Maintained accurate records of stock levels, sales, and deliveries.
- Resolved customer complaints in a timely manner, according to facility policies.
- Trained new employees on store policies and procedures.
Food Service Assistant
Texans Can Academies
Dallas, Texas
08.2016 - 08.2021
- Managed Food Service Operation to comply with TEA, TDA, and USDA guidelines for Texas.
- Reviewed and verified student meal applications daily to ensure accurate eligibility listings.
- Monitored and prepared all Food Service reports and records for compliance purposes.
- Conducted random student eligibility verifications as directed by Director, SNS.
- Supervised staff of Food Service Assistants to maintain operational efficiency.
- Reported findings to Director, SNS to inform decision-making processes.
- Monitored and prepared Food Production Records as assigned by Director, SNS.
- Ensured accurate counting and claiming of meals while maintaining proper financial records.
Cashier
Child Nutrition
Lancaster, Texas
09.2012 - 05.2016
- Ensured safety sanitation standards in food service operations.
- Managed food procurement processes to maintain inventory levels.
- Maintained and operated food service equipment with care.
- Counted and prepared funds for daily deposits accurately.
- Served as cashier, verifying that each student received reimbursable meals per state guidelines.
Operation Clerk
Wells Fargo Bank
Dallas, Texas
05.2005 - 02.2009
- Executed general clerical operations, including receiving, logging, and distributing work.
- Conducted filing, copying, and faxing to maintain organized documentation.
- Delivered exceptional customer service to enhance client satisfaction.
- Prepared and distributed mail/packages to ensure timely communication.
- Verified incoming shipments for accuracy and completeness.
- Performed data entry and cash balancing to support financial integrity.
- Managed batching of tasks to optimize workflow efficiency.
Utility Clerk
City of Lancaster
Lancaster, Texas
04.2000 - 08.2004
- Received cash and check payments, posting funds to customer accounts accurately.
- Established new accounts for residential, commercial, and homebuilder clients via telephone and in person.
- Balanced daily cash and check intake, endorsing checks for deposits efficiently.
- Batched checks and processed mail using commercial stamp machine, ensuring timely account postings.
Vault Processor
Bank of America
Dallas, Texas
02.1997 - 02.2000
- Posted customer deposits to accounts accurately and efficiently.
- Researched and corrected errors to maintain account integrity.
- Processed large volumes of cash transactions with precision.
Member Relations Representative (Temporary)
Dallas Teachers Credit Union
Dallas, Texas
04.1995 - 07.1995
- Responded to inquiries about member accounts and resolved issues efficiently.
- Executed fund transfers and prepared withdrawals for teller processing.
- Facilitated wire transfers while ensuring compliance with regulations.
- Conducted account research to address discrepancies and enhance service quality.
- Managed an average of 60 to 80 calls daily, maintaining high performance standards.
Customer Service Representative
Sears and Roebuck Inc.
Dallas, Texas
07.1985 - 04.1995
- Coordinated customer service initiatives, inventory oversight, supply ordering processes, cash/check balancing tasks, and credit validation.
Education
General Studies -
El Centro Community College
Dallas, Texas05.1988
General Studies -
Mountain View Community College
Dallas, Texas05.1986
Skills
- Inventory management and record keeping
- Customer service and employee training
- Food safety compliance
- Sales reporting and cash handling
Certification
Registered Food Service Manager Certificate
References
Available upon request.
Timeline
Commissary Team Member
TKC Holdings
07.2023 - Current
Food Service Assistant
Texans Can Academies
08.2016 - 08.2021
Cashier
Child Nutrition
09.2012 - 05.2016
Operation Clerk
Wells Fargo Bank
05.2005 - 02.2009
Utility Clerk
City of Lancaster
04.2000 - 08.2004
Vault Processor
Bank of America
02.1997 - 02.2000
Member Relations Representative (Temporary)
Dallas Teachers Credit Union
04.1995 - 07.1995
Customer Service Representative
Sears and Roebuck Inc.
07.1985 - 04.1995
General Studies -
El Centro Community College
General Studies -
Mountain View Community College
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