Michelle Roberts
Dunnellon,FL
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
27
27
years of professional experience
Work History
Server/Bartender
Swampy's Bar and Grille
Dunnellon, FL
02.2020 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Addressed complaints to kitchen staff and served replacement items.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
Key Manager/Server/Bartender
Piesanos Stone Fired Pizza
Ocala, FL
10.2018 - 01.2020
- Trained, managed and motivated employees to promote professional skill development.
- Provided leadership, guidance, and training to key staff members.
- Responsible for ordering supplies as needed in a timely manner.
- Handled employee payroll processing accurately and efficiently.
- Built lasting client relationships by organizing and planning sales events.
- Supervised bank deposits and security procedures to support store opening and closing.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
Server/bartender
Gator Joes Beach Bar & Grill
Ocklawaha, FL
08.2016 - 08.2018
- Same as above
Client Service Counselor/ Quality Initiative
Early Learning Coalition of Marion County
Ocala, FL
02.2007 - 09.2011
- Developed and maintained professional relationships with referral sources, including physicians, schools, and community agencies.
- Maintained confidential client records and case notes in compliance with ethical standards and legal requirements.
- Developed and implemented treatment plans based on client assessments and needs.
- Collaborated with cross-functional teams on projects related to client service initiatives.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Developed and managed client relationships to ensure satisfaction with services provided.
Office Manager
US Plastic Lumber
Ocala, FL
01.1998 - 06.2006
- Managed office inventory and placed new supply orders.
- Created spreadsheets in Excel to track data, such as vacation requests and sick days.
- Implemented and maintained Excel-based inventory spreadsheets.
- Maintain HR information.
- Maintain compliance with federal, state, and local laws and regulations for employee benefits.
- Review purchase agreements with vendors, and maintain open lines of communication.
- AP
- AR
- Process and/or approve invoices for payment.
- Compare product deliveries with issued purchase orders and contact vendors with discrepancies.
Skills
- Customer service
- Order management
- Point-of-sale systems
- Food safety
- Employee training
- Team leadership
- Office management
- Payroll administration
- Microsoft Excel
- Inventory management
- Conflict resolution
- Vendor management
- Communication skills
- Scheduling coordination
- Database administration
- Customer relationship management
Timeline
Server/Bartender
Swampy's Bar and Grille
02.2020 - Current
Key Manager/Server/Bartender
Piesanos Stone Fired Pizza
10.2018 - 01.2020
Server/bartender
Gator Joes Beach Bar & Grill
08.2016 - 08.2018
Client Service Counselor/ Quality Initiative
Early Learning Coalition of Marion County
02.2007 - 09.2011
Office Manager
US Plastic Lumber
01.1998 - 06.2006