Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Clinical Expertise
Timeline
Michelle Roberts

Michelle Roberts

CARTERSVILLE,GA

Summary

Clinical Supervisor and Lead Medical Assistant with over 18 years of experience in clinical settings. Skilled in patient care, team management, and operational efficiency. Detail-oriented with strong communication and project management abilities, adept at multitasking in fast-paced environments. Proactive in identifying issues and optimizing processes to support team objectives.

Overview

20
20
years of professional experience
1
1

Certification Bls/Cpr

1
1

CPT

1
1

CET

1
1

CCMA

4
4
years of post-secondary education

Work History

Current Role

Aylo Health
01.2023 - Current
  • Patient interaction (vitals, assisting with exams, administering injections/medications, drawing labs)
  • Administrative tasks (authorizations, mail, paperwork, data entry)
  • Training new hires
  • Issue resolution
  • Patient privacy
  • Professional environment
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.

Clinical Supervisor/Key Holder

Kennesaw Pediatrics
03.2019 - 01.2023
  • Team supervision
  • Scheduling
  • Hiring
  • Training
  • Mail
  • Facility management
  • Calls
  • Bank deposits
  • Inventory
  • Records
  • Payroll
  • Issue resolution
  • Employee motivation
  • Customer service
  • Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
  • Assessed patients, determined needs, and managed care.

Key Holder/Medical Assistant/Leader

Smiths Family Practice
01.2005 - 03.2019
  • Employee training
  • Administrative tasks
  • Calls
  • Appointments
  • Files
  • Mail
  • Paperwork
  • Issue resolution
  • Facility management
  • Workload management
  • Customer service
  • Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
  • Lead and directed team of 25 clinical personnel and support staff.
  • Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.

Education

Bachelor of Science - Health Sciences - Healthcare Admin

UMA
01.2020 - 04.2025
  • Member of Alpha Beta Kappa Honor Society.
  • Continuing education in Nursing, Healthcare Management.

Associate of Science - Medical Assistant

Savoy
04.2005 - 04.2026
  • Completed professional development in MEDICAL ASSISTANT

Skills

  • Time Management
  • Communication
  • Safety Protocols
  • Clinical Documentation
  • Staff Training
  • Problem Solving
  • EHR (ECW, Epic, Athena)
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Decision-making
  • Critical thinking

Calm under pressure

Accomplishments

  • Supervised team of 25 staff members.
  • Achieved 98 % approval rates through effectively helping with Prior Authorizations.
  • I recently achieved an incredible milestone of 2.5 million views on social media! This success came about through my fun and silly song, which has proven to be an effective way to help calm my pediatric patients.

Certification

  • HIPAA/ Certified
  • CPR/First Aid/AED/BLS Certified
  • Lab/phlebotomy Training - 18 years
  • Pediatric Vaccines , Kennesaw Pediatrics - 9 years

Clinical Expertise

  • Strong knowledge of medical practices
  • Teaching/presentation skills
  • Clear communication
  • Lab competence (CLIA/COLA)
  • Team supervision
  • Scheduling
  • Hiring
  • Training
  • Employee motivation
  • Problem-solving

Timeline

Current Role - Aylo Health
01.2023 - Current
UMA - Bachelor of Science, Health Sciences - Healthcare Admin
01.2020 - 04.2025
Clinical Supervisor/Key Holder - Kennesaw Pediatrics
03.2019 - 01.2023
Savoy - Associate of Science, Medical Assistant
04.2005 - 04.2026
Key Holder/Medical Assistant/Leader - Smiths Family Practice
01.2005 - 03.2019

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