Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Robinson

Douglasville,GA

Summary

Compassionate Patient Access Specialist known for high productivity and efficient task completion. Skilled in patient registration, insurance verification, and appointment scheduling, ensuring smooth operations within healthcare settings. Excel in communication, problem-solving, and time management, contributing to enhanced patient satisfaction and streamlined access to care.

Overview

22
22
years of professional experience

Work History

Merchandiser

Sam's Club
Douglasville, GA
12.2018 - 11.2023
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Restructured merchandising strategy to promote high value and products.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Helped customers locate desired items and assisted with carrying heavy loads.

Patient Access Specialist

WellStar Health System - Kennestone Hospital
Marietta, GA
11.2004 - 06.2018
  • Verified demographics and insurance information to register patients in computer system.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Guided patients through the completion of consent and other required medical forms.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Patient Account Representative

Monroe Surgical Hospital
Monroe, LA
05.2002 - 05.2004
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Scheduled patient appointments and procedures.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Assembled registration paperwork and placed identification bands on patient.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Assisted with scheduling follow-up appointments according to provider availability.

Education

Medical Transcription

Asher School of Business
Norcross, GA
06-1995

High School Diploma -

McGill-Toolen High School
Mobile, AL
05-1979

Criminal Justice

Southern University And A&M College
Baton Rouge, LA

Skills

Excellent written and verbal communication, and interpersonal skills

Skilled, responsive, highly reliable, cooperative, and precise

Ability to work effectively and efficiently to meet appropriate deadlines

Timeline

Merchandiser

Sam's Club
12.2018 - 11.2023

Patient Access Specialist

WellStar Health System - Kennestone Hospital
11.2004 - 06.2018

Patient Account Representative

Monroe Surgical Hospital
05.2002 - 05.2004

Medical Transcription

Asher School of Business

High School Diploma -

McGill-Toolen High School

Criminal Justice

Southern University And A&M College

Similar Profiles

CREATE PROFILE
Michelle Robinson