ANNA LIVINGSTON
Customer service, merchandiser
Seatac,WA
Summary
RESOURCEFUL MERCHANDISER Merchandiser Merchandising Consultant Customer Experience Agent Customer Advocate Retail Presentation Market Trend Analysis Promotional Strategies Inventory Optimization
Overview
9
9
years of professional experience
Work History
Merchandiser
Republic National Distributing Company
09.2021 - 12.2021
- Yielded 25% increase in product availability in 6 months by launching database of product information that enhanced order accuracy
- Boosted customer satisfaction by collaborating with leadership to build consistent communication and dependable relationships to facilitate resolutions
- Increased productivity and advanced projects while coordinating cross-functional teams comprising co-workers, management staff, drivers, and third-party vendors.
Merchandiser
Columbia Distributing
Kent, WA
10.2018 - 09.2021
- Drove 25% sales lift by designing merchandising strategies for grocery retailers based on regression analysis, identifying key store attributes, and increasing traffic/conversions
- Generated 40% increase in productivity by assessing the current workflow, identifying areas for improvement, and devising new operational processes
- Realized 10% more promotional space by forging strong working relationships with assigned accounts, leveraging top-tier customer service and communication
- Optimized product maintenance at 15 C-stores
- Reduced service time and improved use of space by creating individualized organization plans.
Merchandiser
TNG Retail Services
, Fife
10.2016 - 12.2017
- Reserved +6.5% sales slump by analyzing brand strategy and trends and recommending targeted changes in the portfolio and marketing plan to C-suite executives
- Accelerated growth across 3 grocery store locations by identifying them as high-traffic locations, negotiating the addition of tables, and delivering promotional displays/signage
- Completed monthly resets of 200 books at Toys R Us (aisles, end caps, displays)
- Created purchases and inventory by researching and assessing consumer buying patterns
- Maintained inventory by restocking shelves, observing inventory levels, and arranging for return and credit for damaged products while completing stock orders for 4-6 stores
- Executed planogram resets of magazines 2-4 times a year at 4 grocery stores (Walmart, Safeway, Fred Meyer, and Target)
- Monitored inventory levels and predicted product demand.
Education
Associate of Science - Human Services
Highline College
Seattle, WA01.2023
Skills
- TECHNOLOGIES & CERTIFICATIONS
- Technologies:
- MS Office (Word, PowerPoint, Excel, Outlook)
- Adobe Acrobat
- Adaptability and Flexibility
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Customer Service and Assistance
- Inbound and Outbound Calling
- Exceptional Interpersonal Skills
- Verbal And Written Communication
- Community Service Experience
- Excellent Communication Skills
- Microsoft Office
Accomplishments
- Certifications: FirstAid/CPR - Red Cross
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Merchandiser
Republic National Distributing Company
09.2021 - 12.2021
Merchandiser
Columbia Distributing
10.2018 - 09.2021
Merchandiser
TNG Retail Services
10.2016 - 12.2017
Associate of Science - Human Services
Highline College
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