BILL WOZNIK
Bronx,NY
Summary
Client Care Specialist With Managerial Experience
Overview
13
13
years of professional experience
Work History
Pharmacy Experience Agent
Capsule Pharmacy
08.2021 - Current
- Maintained best-in-class customer service while directing incoming calls to proper personnel
- Processed prescription refills.
Customer Service Representative
Janovic/Benjamin Moore
09.2013 - 08.2020
- Mixed paint colors according to customer needs
- Improved store efficiency throughout opening and closing functions
- Greeted customers and resolved paint and other product-related inquiries
- Supported financial controls during regular daily bank deposits and closing fund confirmations.
Warehouse Associate, Supervisor
Radio City Music Hall
03.2012 - 09.2013
- Supervised warehouse teams
- Trained new employees on company policies and procedures
- Raised customer service standards to promote repeat business and referrals.
Customer Service, Cashier
JCPenney
06.2010 - 05.2012
- Operated POS systems with 100% accuracy during cash, check, and credit card transactions
- Stocked and replenished products according to store merchandising layouts
- Cleaned and organized the checkout desk and displays.
Education
Bachelor of Arts - English
University of Phoenix
2015
Associate of Arts - Communications
2013
Skills
- TECHNOLOGIES & CERTIFICATIONS
- Technologies:
- Microsoft Office, Slack, Payroll, Amazon Workspace
- Dynamic Communication Skills
- Guest Satisfaction
- Product Sales
- Retail Sales
- Customer Experience
- Cash Register Operations
- Verbal and Written Communication
- Computer Skills
Accomplishments
- Certifications: English as a Second Language Instructor, TEFL
Timeline
Pharmacy Experience Agent
Capsule Pharmacy
08.2021 - Current
Customer Service Representative
Janovic/Benjamin Moore
09.2013 - 08.2020
Warehouse Associate, Supervisor
Radio City Music Hall
03.2012 - 09.2013
Customer Service, Cashier
JCPenney
06.2010 - 05.2012
Bachelor of Arts - English
University of Phoenix