Summary
Overview
Work History
Education
Skills
Languages
Education
Timeline
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Michelle Rodriguez

Houston,TX

Summary

Experienced leader with a 4-year proven track record. Adept at guiding teams and managing complex situations. Demonstrated ability to maintain high standards and align efforts with organizational goals, recognized for steadfast commitment to excellence in all.

Overview

3
3
years of professional experience

Work History

Retail Sales Supervisor

Old Garage inc
06.2022 - Current
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Monitored employee performance and provided feedback to improve productivity.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Resolved customer complaints regarding sales and service.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.

Cava

Team Member
04.2024 - 01.2025
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Evaluated customer needs and feedback
  • Operated register to process payments and collect cash payments for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Team Member

Pinks pizza
07.2023 - 02.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.

Hostess

Ka sushi
08.2022 - 06.2023
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Checked identification of customers prior to serving alcoholic beverages.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Resolved any customer complaints or issues quickly and professionally.

Barista

Hella bubble
09.2022 - 12.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Team Supervisor

Margaux button
11.2021 - 05.2022
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.

Education

Associate of Science - Diagnostic Medical Sonography

Lone Star College-North Harris
01-2026

High School Diploma -

Aldine High School
Houston, TX
06.2023

Skills

  • Recordkeeping and bookkeeping
  • Organization skills
  • Time Management
  • Conflict Resolution
  • Customer Service Management
  • Scheduling
  • Documentation And Reporting
  • Service-oriented mindset
  • Multitasking and prioritization
  • Bilingual in English and Spanish

Languages

Spanish
Native/ Bilingual

Education

other,other

Timeline

Cava

Team Member
04.2024 - 01.2025

Team Member

Pinks pizza
07.2023 - 02.2024

Barista

Hella bubble
09.2022 - 12.2022

Hostess

Ka sushi
08.2022 - 06.2023

Retail Sales Supervisor

Old Garage inc
06.2022 - Current

Team Supervisor

Margaux button
11.2021 - 05.2022

High School Diploma -

Aldine High School

Associate of Science - Diagnostic Medical Sonography

Lone Star College-North Harris

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Michelle Rodriguez