MICHELLE RODRIGUEZ
Fort Worth,TX
Summary
Seasoned Medical Records Specialist with a robust background in managing sensitive patient data and enhancing workflow efficiency, notably at Verisma. Excelled in HIPAA compliance and medical office administration, showcasing a customer-focused approach and adeptness in EMR/EHR systems. Proven track record in improving data accuracy and patient service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Records
TENDER HEART HOME HEALTH AND HOSPICE
Arlington, TX
05.2019 - Current
- Answering phones in a timely matter, when filling in for the front desk
- Scanning in documents into patient accounts, request medical records from hospitals and physician offices
- Sending over medical orders to get signed off for services like nursing, physical therapy, CNA, Home health aid, and speech therapy
- Making folders for the marking team to get orders signed by hand delivery to physicians
- Making sure we have all consents signed and scanned into the system to stay Medicare Compliance
ROI Specialist
Verisma
Arlington, Texas
05.2024 - 01.2025
- Compiled discharge summaries for all discharged patients.
- Processed incoming medical records requests.
- Accurately entered patient information into electronic health record systems.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted patients with requests for their medical records, guiding them through the process.
- Scanned and validated medical records for upload.
- Updated patient demographic and insurance information in the medical record system.
- Retrieved medical records upon request from healthcare professionals.
Medical Records Clerk
Marine Creek Nursing Home
Fort Worth, TX
04.2020 - 03.2024
- Compiled discharge summaries for all discharged patients.
- Accurately entered patient information into electronic health record systems.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scanned and validated medical records for upload.
- Provided training to staff members on proper documentation techniques for medical records.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Organized and filed hard copy patient records in designated areas.
- Maintained a secure filing system for confidential documents.
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Store Manager / Customer Service
Arbor Medical
Fort Worth, TX
11.2017 - 05.2019
- Answering the phones in a timely matter, Scheduling appointments for patients
- Processing Medical orders thru insurances, Obtain patient demographic, scanning medical files into the EMR filing system
- Keeping up on the polices to stay Medicare Compliance, Following up on patient orders and processing returns to patients
- Logging in supplies into Noble house, and Beach Tree, Reconciled all monies, checks and credit cards at the close of business on a daily basis
Patient Service Representative
Cigna
Bedford, TX
06.2013 - 06.2017
- Assist Health Service clinical staff processing paperwork and documentation
- Outreach to providers, members, staff via telephone, fax, email, or mail to obtain medical records or other documentation essential to support care to members
- Understand various benefit categories and workflows for Texas Medicaid members
- Adhere to strict turnaround times set forth by the organization Completes appropriate administrative documentation in members' electronic medical record, and other company systems
- Data entry, Proficient knowledge of departmental policies and procedures Professional demeanor and the ability to work effectively within a team or independently
- Maintains regular and acceptable attendance determined by the organization, Answering phones, outbound calls to physicians and members
- To verify physician's that members update the Medical forms, fax out medical forms to get sign by doctor
- Working in a time frame of 45 days to get Medical Necessary forms
Customer Service Representative
Total Sleep
Irving, TX
12.2010 - 12.2012
- Input Cpap and Bipap Supplies orders in the computer system
- Calling the patients to see if they would like to order new supplies for there machine
- To let them know to get a new sleep study
- Getting new sales for Cpap machines and all the paper work in line for the insurance to cover for the machine
Education
Associates in Medical Administrative - Customer Service
National Institute of Technology
Austin, TX01.2005
Skills
- Customer Support
- Call Center
- CSR
- Customer Care
- Customer Service
- 40 wpm
- Basic Life Support (BLS)
- Customer focus and orientation - highly proficient
- Medical office administration
- Medical terminology understanding
- EMR / EHR
- HIPAA compliance
- Data entry
- Records management
- Release of information paperwork
Certification
- Basic Life Support (BLS), American Heart Association, 12/01/19, 12/31/21
- Non-certified Radiologic / Technician Registry and Jurisprudence Exam, 01/01/20, 06/30/22
- The State of Texas Exam for non-certified Radiologic License, NCR02002579
Assessments
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
ROI Specialist
Verisma
05.2024 - 01.2025
Medical Records Clerk
Marine Creek Nursing Home
04.2020 - 03.2024
Medical Records
TENDER HEART HOME HEALTH AND HOSPICE
05.2019 - Current
Store Manager / Customer Service
Arbor Medical
11.2017 - 05.2019
Patient Service Representative
Cigna
06.2013 - 06.2017
Customer Service Representative
Total Sleep
12.2010 - 12.2012
- Basic Life Support (BLS), American Heart Association, 12/01/19, 12/31/21
- Non-certified Radiologic / Technician Registry and Jurisprudence Exam, 01/01/20, 06/30/22
- The State of Texas Exam for non-certified Radiologic License, NCR02002579
Associates in Medical Administrative - Customer Service
National Institute of Technology
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