Michelle Rodriguez
Davie,FL
Summary
Dedicated and compassionate professional with over 20 years of leadership, client service, and counseling experience. Skilled in intake processes, onboarding, and cross-team coordination, with a proven track record of managing large-scale operations while maintaining accuracy and empathy. Adept at building trust, guiding clients through complex processes, and ensuring smooth transitions into services. Committed to delivering exceptional care and support to individuals and families.
Overview
22
22
years of professional experience
Work History
Professional Development Instructor
Naval Leadership and Ethics Command
San Diego
02.2021 - 04.2024
- Designed and delivered leadership training for over 4,200 personnel, resulting in a 20% increase in leadership evaluation scores and a 15% decrease in disciplinary incidents.
- Coordinated onboarding and training processes, meeting 100% of deadlines while maintaining accurate records.
- Provided mentorship across all enlisted ranks, increasing promotion readiness rates by 18%.
- Built trust through transparent, empathetic communication in high-pressure situations.
V-2 Division Leading Chief Petty Officer
USS Ronald Reagan CVN 76
Yokosuka
12.2017 - 01.2021
- Supervised 255 personnel in aircraft launch and recovery operations, ensuring operational safety and efficiency.
- Directed inspections and maintenance programs for complex mechanical systems, achieving zero safety violations.
- Reduced operational downtime by 15% through procedural improvements.
Command Drug and Alcohol Advisor to Commanding and Executive Officer
Naval Medical Center Portsmouth
Portsmouth
08.2016 - 12.2017
- Facilitated prevention and education programs, reaching over 3,000 service members.
- Conducted 350 screenings, maintained confidential records, and coordinated support services.
Drug and Alcohol Counselor
Naval Medical Center Portsmouth
Portsmouth
12.2014 - 08.2016
- Conducted client intakes and assessments, prepared case summaries, and provided crisis intervention.
- Delivered individual and group counseling sessions on substance use prevention.
Leading Petty Officer / Quality Assurance Inspector / Safety Representative
USS Harry S Truman CVN 75
Norfolk
10.2011 - 09.2014
- Supervised daily operations, mentored junior personnel, and maintained adherence to safety standards.
- Conducted quality inspections and implemented hazard prevention measures, reducing incidents by 20%.
Assistant Leading Petty Officer
USS George Washington CVN 73
Yokosuka
09.2009 - 09.2011
- Assisted with operations, maintenance, and readiness, ensuring timely and safe aircraft launches.
Leading Petty Officer / Quality Assurance Inspector
Naval Air Warfare Center Aircraft Division
Lakehurst
08.2006 - 08.2009
- Oversaw test site operations and performed quality assurance checks to ensure system safety and compliance.
Crew Member
USS John C Stennis CVN 74
San Diego
04.2002 - 06.2006
- Operated and maintained aircraft launch systems with precision and safety.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH08.2023
Skills
- Skilled in client intake and onboarding, conducting assessments, intake interviews, and preparing case summaries to ensure smooth service transitions
- Strong communication and interpersonal skills, able to build rapport, explain processes clearly, and guide conversations with empathy
- Proven ability to coordinate schedules and manage multiple priorities, meeting all deadlines in high-paced environments
- Experienced in accurate recordkeeping, maintaining confidential records, reports, and compliance logs with zero errors
- Adept at cross-department collaboration, ensuring seamless handoffs between administrative, clinical, and leadership teams
- Highly organized and detail-oriented, with a track record of managing operations for over 4,200 personnel
- Recognized for problem-solving and adaptability, quickly identifying and resolving issues to maintain service quality
Timeline
Professional Development Instructor
Naval Leadership and Ethics Command
02.2021 - 04.2024
V-2 Division Leading Chief Petty Officer
USS Ronald Reagan CVN 76
12.2017 - 01.2021
Command Drug and Alcohol Advisor to Commanding and Executive Officer
Naval Medical Center Portsmouth
08.2016 - 12.2017
Drug and Alcohol Counselor
Naval Medical Center Portsmouth
12.2014 - 08.2016
Leading Petty Officer / Quality Assurance Inspector / Safety Representative
USS Harry S Truman CVN 75
10.2011 - 09.2014
Assistant Leading Petty Officer
USS George Washington CVN 73
09.2009 - 09.2011
Leading Petty Officer / Quality Assurance Inspector
Naval Air Warfare Center Aircraft Division
08.2006 - 08.2009
Crew Member
USS John C Stennis CVN 74
04.2002 - 06.2006
Bachelor of Arts - Psychology
Southern New Hampshire University
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