Michelle Rogness
Superior,CO
Summary
Dynamic leader with extensive experience at the National Institute for Trial Advocacy, excelling in client relationship building and program management. Proven track record in enhancing operational efficiency and achieving high client retention through exceptional service. Skilled in compliance with CLE regulations and adept at fostering teamwork and collaboration to drive program success.
Overview
18
18
years of professional experience
Work History
Director of Client Services
National Institute for Trial Advocacy (NITA)
Louisville, CO
01.2024 - Current
- Managing and expanding high-profile accounts, serving as the lead advisor on all services, solutions, and initiatives.
- Creating tailored client account plans focused on driving value and increasing spend across the full product line.
- Fostering a client-centered team environment by keeping the customer interests at the center of conversations and decisions.
- Building client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Negotiating program contracts and agreements to obtain cost-effective and competitive pricing.
Director of Programs
National Institute for Trial Advocacy (NITA)
Louisville, CO
09.2015 - 01.2024
- Responsible for the development, execution, and delivery of all 200+ NITA programs: in-house, public, international and public interest programs.
- Established program policies and procedures to maintain quality control and comply with MCLE regulatory requirements.
- Developed and maintained relationships with licensed attorneys acting as volunteers, total of 800+ annually.
- Identified, recruited, and helped train new attorneys to become faculty.
- Oversaw staff performance by setting expectations, monitoring progress, providing coaching, and evaluations.
- Established strong partnerships with internal and external stakeholders for collaborative problem-solving.
- Responsible for department’s overall finances including creating and distributing proper and appropriate invoices, processing of expenses, and faculty compensation.
- Coordinated budgeting, scheduling, and resource allocation to facilitate smooth flow of operations.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
Asst. Director of Custom/Public Service Programs
National Institute for Trial Advocacy (NITA)
Boulder, CO
09.2013 - 09.2015
- Direct supervision of Custom/Public Service Program Coordinators.
- Led strategic initiatives to enhance operational efficiency and team collaboration.
- Developed training programs to improve staff performance and service delivery.
- Streamlined processes to optimize resource allocation and project management.
- Coordinated cross-functional teams to align goals with organizational objectives.
- Enhanced team productivity by leading efforts for streamlining administrative processes.
- Coordinated cross-functional teams to enhance curriculum design and delivery methods for workshops.
In-House Account Manager
National Institute for Trial Advocacy (NITA)
Louisville, CO
12.2007 - 09.2013
- Served as primary point of contact for clients running in-house NITA programs.
- Coordinated with regulatory bodies to ensure program compliance with all MCLE State Jurisdictions.
- Negotiated contracts with clients, optimizing terms to benefit both parties while maintaining profitability.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Analyzed client feedback to implement effective solutions and drive continuous improvement initiatives.
- Managed program timelines and deliverables, ensuring alignment with client expectations and organizational goals.
Education
No Degree - General Studies
Front Range Community College
Westminster, CO2006
No Degree - Film And Video Production
Montana State University
Bozeman, MT2002
Skills
- Knowledge of CLE rules and regulations
- Leadership
- Customer satisfaction
- Client relationships
- Client retention strategies
- Problem-solving
- Attention to detail
- Amazing work ethic
- Staff management
- Meeting facilitation
Timeline
Director of Client Services
National Institute for Trial Advocacy (NITA)
01.2024 - Current
Director of Programs
National Institute for Trial Advocacy (NITA)
09.2015 - 01.2024
Asst. Director of Custom/Public Service Programs
National Institute for Trial Advocacy (NITA)
09.2013 - 09.2015
In-House Account Manager
National Institute for Trial Advocacy (NITA)
12.2007 - 09.2013
No Degree - General Studies
Front Range Community College
No Degree - Film And Video Production
Montana State University