Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michelle Rohde

Elmhurst,IL

Summary

Catering Manager with 10 years of experience in higher education food service and catering operations. Proven leader adept at staff recruitment, event planning, and menu development. Recognized for implementing effective solutions to complex challenges, enhancing service efficiency and customer satisfaction. Career goals include expanding expertise in large-scale event management and innovative catering strategies.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Catering Director

Chartwells Higher Education, Elmhurst University
Elmhurst, IL
07.2023 - Current
  • Provided guidance on menu selections, buffet layout design, table settings, decorations.
  • Developed and cultivated lasting relationships within community, promoting business opportunities through effective communication and interpersonal talents.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Managed scheduling of employees to meet all deadlines associated with catering orders.
  • Developed customized menus in collaboration with chefs, accommodating dietary restrictions and client preferences.
  • Addressed and resolved customer complaints, ensuring a positive experience and fostering repeat business.

Senior Catering Manager

Chartwells Higher Education
GREEN BAY, WI
04.2018 - 07.2023
  • Worked with chefs to prepare custom menus, special meals, and featured beverages.
  • Interfaced with customers and the catering team to execute precise requirements.
  • Developed and cultivated lasting relationships within the community, promoting business opportunities through effective communication and interpersonal talents.
  • Scheduled, organized, and led food tastings to facilitate selections, and surpass expectations.
  • Analyzed market trends and competitor deals for attractive proposal preparation.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Hired and trained new employees to perform duties.
  • Checked with guests to get feedback on the food served, resolve issues, bring additional items, and refill beverages.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges, and pantry.

Garde Manger Food Service Manager

UW-Milwaukee
Milwaukee, WI
05.2015 - 04.2018
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Trained workers in food preparation and cleaning roles to facilitate restaurant operations.
  • Created and adjusted department schedules and individual shift assignments.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Supervised portion control and quantities of preparation to minimize waste.

Student Food Service Worker

UW- Milwaukee Dining Services
Milwaukee, WI
01.2012 - 04.2015
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.

Education

Bachelor of Science - Psychology

University of Wisconsin - Milwaukee
Milwaukee, WI
05.2015

Skills

  • Catering Planning Consultation
  • Menu Development
  • Inventory Control
  • Strategic Troubleshooting
  • Food and Beverage Sales
  • Event Coordination
  • Staffing and Sales Reporting

Accomplishments

  • Be A Star Award 2024

Certification

  • Illinois Basset Certification 2024

Timeline

Catering Director

Chartwells Higher Education, Elmhurst University
07.2023 - Current

Senior Catering Manager

Chartwells Higher Education
04.2018 - 07.2023

Garde Manger Food Service Manager

UW-Milwaukee
05.2015 - 04.2018

Student Food Service Worker

UW- Milwaukee Dining Services
01.2012 - 04.2015

Bachelor of Science - Psychology

University of Wisconsin - Milwaukee
  • Illinois Basset Certification 2024
Michelle Rohde