Michelle Rosa

Supervise daily operations at a State park, ensuring compliance with established rules, procedures and policies.

Review and verify reservations and eligibility for park entry.

Explain rules, requirements and procedures clearly to the public.

Interact daily with individuals from diverse cultural, social and economic backgrounds.

Manage high-stress and emotionally charged situations professionally.

Document incidents, issues and compliance matters accurately.

Maintain confidentiality and professionalism while enforcing policies.

Serve as a primary point of contact for public inquiries and problem resolution.

Processed cash, credit and electronic transactions accurately.

Balanced cash drawers and verified daily totals.

Maintained accurate records and followed cash handling procedures.

Provided customer service in a fast-paced environment.

Provided customer service while following food safety, operational and record keeping procedures.

Food handling.

Handle customer transactions, reconciled cash and maintained operational accuracy in a high-volume setting.

Tallied and reconciled cash drawers for the entire store.

Verified accuracy of Daily Cash totals and prepared secured bank deposits.

Maintained inventory records and assisted with inventory control.

Processed customer transactions, provided consistent customer service and followed operational procedures.

Delivered customer service while maintaining accuracy in cash handling and receipts.

Handled incoming phone calls including transferring calls to appropriate departments. This role required clear communication, patience and the ability to assist a wide range of customers.