Michelle Rosario
Brooklyn,NY
Summary
Detail-oriented and dependable professional with a strong background in administrative assistance, health care operations, and crisis response. Experience in managing records, scheduling appointments, and maintaining organized systems in fast-paced environments. Recognized for compassion, active listening, and excellent communication skills when supporting patients, staff, and leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Psychiatric Technician/Social Health
NYC Health + Hospitals
09.2022 - Current
- Handled and documented patients' vital signs to support accurate medical assessments.
- Modeled appropriate communication and problem-solving skills in crisis situations.
- Conducted mental health assessments, and helped manage crisis situations using de-escalation techniques.
- Maintained accurate and confidential patient records in compliance with healthcare regulations.
Behavioral Health Technician (Forensic)
Central State Hospital
12.2021 - 08.2022
- Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining the continuum of care from admission through to discharge.
- Performed wellness checks and documented interventions in detail for accurate records.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Educated patients on coping strategies and lifestyle improvements.
Assistant Store Manager
Dollar Tree
06.2018 - 10.2021
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Administrative Assistant
Jamaica Center for Arts & Learning
05.2018 - 07.2020
- Managed front desk operations, including answering phones, greeting visitors, and scheduling appointments.
- Provided administrative support to the Executive Director, including calendar management, document preparation, and meeting coordination.
- Organized files, maintained records, and handled data entry tasks to ensure accuracy and accessibility.
- Supported daily office operations and coordinated with various departments to ensure smooth workflow.
Education
Associate of Applied Science - Radiology
LaGuardia Community College
Long Island City, NY07-2027
High School Diploma -
East Bronx Academy
The Bronx, NY06-2019
Skills
- Front Desk Management
- HIPAA Compliance
- Data Entry & Filing
- Team Management
- Appointment Scheduling
- Crisis Intervention Support
- De-escalation techniques
- Clinical documentation
Certification
- Basic Life Support/AED
- Preventing and Managing Crisis Situations (PMCS)
- Google Project Management
- HIPPA Compliance training
Timeline
Psychiatric Technician/Social Health
NYC Health + Hospitals
09.2022 - Current
Behavioral Health Technician (Forensic)
Central State Hospital
12.2021 - 08.2022
Assistant Store Manager
Dollar Tree
06.2018 - 10.2021
Administrative Assistant
Jamaica Center for Arts & Learning
05.2018 - 07.2020
High School Diploma -
East Bronx Academy
Associate of Applied Science - Radiology
LaGuardia Community College