Michelle Rosas
Brooklyn,NY
Summary
Dedicated team player with a strong skillset in cash handling, payment processing, and customer relationship building. Demonstrates exceptional attention to detail in managing funds to ensure accounting accuracy and compliance with strict standards. Trusted and honest cashier proficient in money management, stock merchandising, and providing excellent customer assistance. Possesses excellent oral and written communication skills, along with active listening abilities and effective time management.
Overview
9
9
years of professional experience
Work History
Front Desk
New Utrecht Pharmacy
08.2023 - 12.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Cashier
Pharmore Pharmacy
04.2023 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
Vault Teller
Garda World
09.2022 - 01.2023
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Ensured secure transactions by strictly adhering to established security protocols and procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
- Assigned and distributed workflow to support efficient and effective front line operations.
Cashier
Los Tacos No.1
12.2019 - 02.2020
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
Cashier
los mariscos
02.2017 - 12.2017
- Answered product questions with up-to-date knowledge of sales and store promotions.
- greeted customers
- inventory
- Collected payments and provided accurate change.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Retail Sales Associate
ez cosmetics
11.2016 - 12.2016
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Helped customers by answering questions and locating merchandise.
- Used product knowledge to suggest items to match client needs.
Cashier
Whooops
05.2015 - 06.2016
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Discounted purchases by scanning and redeeming coupons.
Cashier
buffalito grill
12.2015 - 03.2016
- greet customers
- take down orders
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Fdr Highschhol
Brooklyn, NY06.2013
Skills
- Customer Service
- Cash Handling
- POS Systems
- Work Task Prioritization
- Product Scanning
- Pricing and Markdowns
- Credits and Refunds
- Cash Register Operations
- Honest and Dependable
- Exceptional communication
- Billing management
- Guest Relations
Timeline
Front Desk
New Utrecht Pharmacy
08.2023 - 12.2023
Cashier
Pharmore Pharmacy
04.2023 - 08.2023
Vault Teller
Garda World
09.2022 - 01.2023
Cashier
Los Tacos No.1
12.2019 - 02.2020
Cashier
los mariscos
02.2017 - 12.2017
Retail Sales Associate
ez cosmetics
11.2016 - 12.2016
Cashier
buffalito grill
12.2015 - 03.2016
Cashier
Whooops
05.2015 - 06.2016
High School Diploma -
Fdr Highschhol
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