Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Michelle R. Snead

Cameron,NC

Summary

Compassionate counselor with experience across diverse settings, including schools and community health organizations. Skilled in developing tailored counseling strategies that address individual needs, fostering emotional growth and resilience. Demonstrated ability to build trust and rapport with clients from varied backgrounds, leading to significant improvements in mental well-being and life satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Crisis Counselor & STARS Case Manager

Johnston-Lee-Harnett Community Action, Inc.
Sanford, NC
10.2021 - Current
  • Conduct comprehensive needs assessments to provide crisis intervention strategies, utilizing empathetic approaches tailored for individuals and families in low-income situations.
  • Enable access to support services, providing constructive feedback to clients for successful achievement of personal objectives.
  • Cultivate and sustain professional relationships with community partners and referral networks, leveraging knowledge of social work practices and human services policies.
  • Evaluate and document client risks, utilizing exceptional communication and conflict resolution skills to advise and assist consumers and caregivers during crises.

Intake Technician, Weatherization Department

Johnston Lee Harnett Community Action
Smithfield, NC
06.2009 - 10.2021
  • Directed intake process, securing precise upkeep of client files and optimal operation within budget limitations.
  • Established connections with community stakeholders to broaden resource availability for clients in need
  • Tracked and analyzed funding activity to ensure financial oversight of program.
  • Enforced compliance with federal, state, and organizational regulations, safeguarding client and staff confidentiality in accordance with policy.
  • Accounts payable and invoice reconciliation

Licensed Foster Care Home Provider

DSS, Harnett County
Lillington, NC
05.2008 - 06.2015
  • Partnered with social workers, therapists, and case management professionals to champion children's care plans and enhance family reunification efforts.
  • Strengthened child welfare system by ensuring precise service documentation and delivering expert testimony in family court.
  • Coordinated transportation for children to therapy sessions, extracurricular activities, and medical appointments, while also ensuring personal living spaces were well-prepared and conducive to recovery and well-being.
  • Facilitate family and child unity

Education

Master of Arts - Human Service Counseling: Marriage and Family

Liberty University
Lynchburg, VA
05.2021

Bachelor of Arts - Health and Human Service

Ashford University
San Diego, CA
06.2017

Skills

  • Needs assessment
  • Document management
  • Data analysis
  • Team collaboration
  • Cultural competency
  • Crisis intervention
  • Case management
  • Advocacy
  • Conflict resolution

Certification

  • Basic Intensive Training, William Glasser Institute, 2022
  • Microsoft Excel, 2019

Accomplishments

  • Graduate with Cum Laude from Liberty University

Timeline

Crisis Counselor & STARS Case Manager

Johnston-Lee-Harnett Community Action, Inc.
10.2021 - Current

Intake Technician, Weatherization Department

Johnston Lee Harnett Community Action
06.2009 - 10.2021

Licensed Foster Care Home Provider

DSS, Harnett County
05.2008 - 06.2015

Master of Arts - Human Service Counseling: Marriage and Family

Liberty University

Bachelor of Arts - Health and Human Service

Ashford University

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