Summary
Overview
Work History
Skills
Timeline
Generic

Michelle Rubio

Huntington Beach,CA

Summary

Dynamic individual with hands-on experience in bartending and customer service, with a talent for navigating challenges. Brings strong work ethic, problem-solving skills, proactive approach to new tasks, and a positive attitude to every shift. Driven by a passion for continuous learning and successfully navigating change. Ready to contribute to a dynamic team and make meaningful contributions.

Overview

10
10
years of professional experience

Work History

Hooters Girl

Hooters Restaurant
04.2025 - Current
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Bartender

Max's Sports Bar And Restaurant
04.2023 - 03.2025
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Resolved customer complaints in a professional manner.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Greeted frequent visitors by name and explained new promotions.

Bartender

OC Pump Room
04.2023 - 03.2025
  • Greeted customers with professionalism, ensuring excellent service at all times.
  • Monitored drink levels and suggested additional purchases to enhance sales.
  • Collected and organized daily till totals, including tips, for accurate financial reporting.
  • Provided tailored drink recommendations based on customer preferences to enhance satisfaction.
  • Communicated effectively with security staff to de-escalate conflicts and manage customer removal.
  • Mixed and served alcoholic and non-alcoholic beverages according to standard recipes.
  • Managed bar tabs accurately while processing cash and credit card transactions efficiently.

Bartender

Private Events
12.2024 - 02.2025
  • Arranged bottles and glasses to create visually appealing displays behind the bar.
  • Monitored customer drink levels and suggested additional purchases to increase sales.
  • Collected and organized daily till totals along with tips for accurate reporting.
  • Ensured sanitation of bar area, glassware, utensils, and equipment to maintain health standards.
  • Greeted regular patrons by name while promoting new specials.
  • Assisted in setting up bar for smooth service operations.
  • Persuaded intoxicated customers to cease drinking and arranged safe transportation options.

Event Coordinator

Freelance
01.2021 - 01.2023
  • Developed and maintained event timelines, ensuring all tasks met deadlines.
  • Monitored budgeting processes for each event to achieve cost efficiency.
  • Documented events with details on customer preferences, financial aspects, and outcomes.
  • Coordinated decorations, audio-visual equipment, and promotional materials to create inviting atmospheres.
  • Managed on-site event staff and volunteers, providing training and supervision for service excellence.

Assistant Receptionist

Aminpour & Associates
10.2018 - 01.2020
  • Kept the reception and common areas clean and tidy.
  • Processed payments from customers in a timely manner.
  • Managed household errands and other essential duties.
  • Scheduled and confirmed appointments.
  • Maintained accurate records of visitor logs and entry passes.
  • Greeted customers and visitors in a professional manner.
  • Managed company database and ensured the accuracy of contact information.

Assistant Manager

Windsor Fashions
09.2015 - 10.2017
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Skills

  • Creativity
  • Adaptability
  • Upselling techniques
  • Attention to detail
  • Multitasking and prioritization
  • Customer relationship building
  • Recipe and menu memorization
  • Service-oriented mindset
  • Patience and tolerance
  • Food and beverage service
  • Problem-solving
  • Team Work
  • Customer Service
  • Cleaning and sanitizing
  • Conflict resolution

Timeline

Hooters Girl

Hooters Restaurant
04.2025 - Current

Bartender

Private Events
12.2024 - 02.2025

Bartender

Max's Sports Bar And Restaurant
04.2023 - 03.2025

Bartender

OC Pump Room
04.2023 - 03.2025

Event Coordinator

Freelance
01.2021 - 01.2023

Assistant Receptionist

Aminpour & Associates
10.2018 - 01.2020

Assistant Manager

Windsor Fashions
09.2015 - 10.2017

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Michelle Rubio