Michelle Ruiz
Canoga Park,CA
Summary
Detail-oriented property management professional skilled in scheduling inspections, vendor visits, and maintenance work orders. Maintains accurate vacancy listings and synchronizes property availability through AppFolio, supporting efficient operations. Coordinates tenant-vendor communication to enhance satisfaction and manages documentation workflows to ensure compliance and streamline office administration.
Overview
6
6
years of professional experience
Work History
Property Assistant
illi Commercial Real Estate
Woodland Hills, California
05.2026 - Current
- Coordinated property inspections, vendor visits, and maintenance work orders to enhance operational efficiency.
- Managed maintenance work orders via AppFolio, facilitating communication between tenants and vendors for timely resolution and improved tenant satisfaction.
- Maintained real-time vacancy listings and synchronized property availability across syndication channels directly through AppFolio.
- Assisted property managers with daily office administration and reporting, contributing to streamlined operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Receptionist/Administrative Assistant/Mail Services Clerk
Ovation Tax Group
Northridge, CA
02.2024 - 05.2026
- Coordinated senior staff calendars and cross-department communication to enhance operational efficiency.
- Managed documentation workflows, including tax preparation and filing systems, to ensure accuracy and quick information retrieval.
- Created onboarding materials and training resources to improve new-hire readiness and support consistent administrative processes.
Customer Service Representative
Casa Blanca Express
Westlake Village, CA
01.2021 - 02.2024
- Achieved high customer satisfaction through proactive, solutions-focused service strategies that prioritized understanding and addressing customer needs.
- Delivered courteous, professional customer support by answering high-volume calls and resolving concerns promptly.
- Clarified customer inquiries to improve communication and ensure a seamless service experience. to enhance their understanding and improve service interactions. to ensure clarity and enhance their experience at Casa Blanca Express. at Casa Blanca Express front desk and phone lines.
- Assisted customers with product selection, pricing, and store policies.
- Processed orders, payments, and returns using a point-of-sale system.
Education
High School Diploma -
Opportunities For Learning - Baldwin Park li
Pasadena, CASkills
- AppFolio management
- Property inspections
- Vacancy listing
- Work order routing
- Data entry, 65 WPM typing, filing, archiving, and document management
- Mail handling (USPS/FedEx), multitasking, and workflow coordination
- Microsoft Office
- Google Workspace
- Software & Technical Proficiency
- Communication & Customer Service
- Written communication
- Bilingual support
Timeline
Property Assistant
illi Commercial Real Estate
05.2026 - Current
Receptionist/Administrative Assistant/Mail Services Clerk
Ovation Tax Group
02.2024 - 05.2026
Customer Service Representative
Casa Blanca Express
01.2021 - 02.2024
High School Diploma -
Opportunities For Learning - Baldwin Park li