Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Rush

Summary

Knowledgeable Hospital Liaison with 1 year coordinating effective care between facilities, hospital and clients. Well-versed in healthcare standards, policies and procedures.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable liaison serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Hospital Liaison

Dasco Home Medical
2023.06 - Current
  • Improved patient satisfaction by streamlining communication between hospital departments and external healthcare providers.
  • Enhanced patient care coordination by collaborating with interdisciplinary teams to develop and implement individualized care plans.
  • Promoted a positive hospital experience for patients, addressing concerns, and providing necessary resources for their discharge.
  • Delivered medical equipment to patients being discharged from hospital.
  • Proofread medical records to make sure certain verbiage is included for what is needed.
  • Have communication with case management and hospital staff.
  • Have 4 consignment closets at the hospital in which I stock, do purchase requests and inventory on weekly.

Dryer Operator

Weyerhaeuser
2014.08 - 2021.04

Operated heat and air controls, on outfeed of 2 wood dryers.

Did moisture checks hourly on wood product.

Put out fires if need be on wood coming out of 2 wood dryers.

Ran controls on hot oil units, fans, screens and decks of dryers.

Performed maintenance on dryers.

Quality Auditor

Armstrong World Industries
1993.11 - 2014.01

Determined moisture content in hardwood flooring before being boxed to go to the customer.

Determined color match before being boxed to go to the customer.

Was in charge of product grade being under a certain percentage. If percentage was above allowed defect grade, I gave "turndowns" to the graders that had to redo the pallet.

Checked product boxes to make sure square footage per box was correct.

Performed UV checks and gloss checks to make sure the uv coating and gloss were correct.

Checked saws for accuracy and squareness.

Education

Associate of Applied Science - Health Information Technology

Pierpont Community And Technical College
Fairmont, WV
05.2023

High School Diploma -

Tygarts Valley High School
Mill Creek, WV
06.1991

Skills

  • Quality controls
  • Family Support
  • Patient confidentiality
  • Paperwork coordination
  • Client Education
  • Team Collaboration
  • Documentation skills
  • Healthcare Systems Knowledge
  • Professionalism and Ethics
  • Microsoft Word, Powerpoint, and Excel
  • Multitasking and Organization
  • HIPAA Compliance
  • Customer Service
  • Post-Discharge Care Coordination
  • Patient Education
  • Phone and Email Etiquette
  • EMR
  • Insurance Billing
  • Referral Coordination
  • Relationship Building
  • Information Collection
  • Fee Collection
  • Medical Terminology
  • Providing Information and Resources
  • Explaining Policy and Procedures
  • Patient Needs Assessment and Referral
  • Communicating to Patients and Families
  • Database Search and Data Entry Skills
  • Patient Confidentiality and Data Security
  • Complaint Investigation
  • Resolving Problems
  • Calm and Effective Under Pressure
  • Documenting and Recording Information
  • Caring and Empathetic
  • Gathering Information from Patients
  • Problem-solving aptitude
  • Punctual and Hardworking
  • Professionalism
  • Self Motivation
  • Teamwork and Collaboration
  • Patient documentation
  • Time management abilities
  • Payment Collection
  • Active Listening

Certification

Overhead Crane certification

Forklift certification

Office Technology

Timeline

Hospital Liaison

Dasco Home Medical
2023.06 - Current

Dryer Operator

Weyerhaeuser
2014.08 - 2021.04

Quality Auditor

Armstrong World Industries
1993.11 - 2014.01

Associate of Applied Science - Health Information Technology

Pierpont Community And Technical College

High School Diploma -

Tygarts Valley High School

Overhead Crane certification

Forklift certification

Office Technology

Michelle Rush