Michelle Ryan
Choctaw
Summary
Compassionate and reliable customer service professional with over five years of hands-on experience supporting clients in high stress environments. Skilled in managing customer interactions, coordinating appointments, resolving concerns, and leading teams in high-pressure, fast-paced settings. Adept at maintaining a calm, friendly demeanor while multitasking and ensuring high standards of care and service.
Overview
6
6
years of professional experience
Work History
Customer Representative and Assistant
Krishelpsdogs
01.2020 - Current
- Served as the primary point of contact for clients, providing compassionate and knowledgeable assistance regarding services such as training, rehabilitation, fostering, and boarding. Handle scheduling, inquiries, and follow-ups with professionalism and empathy. Support animal care team with daily operations, including facility maintenance and client education. Ensure a positive experience for clients through active listening and problem-solving.
Supervisor/Volunteer Coordinator
Amigos de los Animales Dog Shelter
05.2020 - 11.2020
- Supervised a team of 6 staff members, fostering a collaborative and service-focused environment. Acted as the main liaison between volunteers and shelter management; onboarded and trained new volunteers. Handled client facing duties such as booking appointments, answering questions, and ensuring public satisfaction.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Translated documents, forms and other materials from Spanish to English.
Customer Service Representative
Hospital Veterinario Vistamar
08.2019 - 11.2019
- Supported veterinary team with direct client service, patient intake, and post-visit follow-up. Scheduled appointments and provided accurate, friendly information to clients. Helped maintain a calm and stress-free environment for clients and their animals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
B.S. - Natural Sciences, Minor in Psychology
Inter American University of Puerto Rico
San Juan, PR11.2021
Certified Animal Control Officer & Cruelty Investigator - undefined
Career Development Institute
San Juan, PR02.2020
Skills
- Customer service excellence
- Payment processing
- Social media
- Quality assurance
- Bilingual communication
- Flexibility and adaptability
- Customer support
- Problem-solving
Languages
English
Spanish
Timeline
Supervisor/Volunteer Coordinator
Amigos de los Animales Dog Shelter
05.2020 - 11.2020
Customer Representative and Assistant
Krishelpsdogs
01.2020 - Current
Customer Service Representative
Hospital Veterinario Vistamar
08.2019 - 11.2019
Certified Animal Control Officer & Cruelty Investigator - undefined
Career Development Institute
B.S. - Natural Sciences, Minor in Psychology
Inter American University of Puerto Rico