Michelle Saddler-Shaw
Aurora,CO
Summary
Dedicated professional with strong customer service skills and a focus on safety compliance. Proven ability to enhance team collaboration and adapt to changing environments.
Overview
37
37
years of professional experience
Work History
Material Handler
Federal Express
Denver, CO
08.2024 - Current
- Operated material handling equipment to efficiently move packages within the facility.
- Loaded and unloaded freight, ensuring accurate placement in designated areas.
- Followed safety protocols to maintain compliance and minimize workplace hazards.
- Conducted inventory checks to verify stock levels and assist in replenishment efforts.
Homemaker
Our Family Unit
Denver, CO
01.2011 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Package Handler
Federal Express
Denver, CO
09.2010 - 10.2011
- Operated package sorting machinery to ensure timely processing of shipments.
- Loaded and unloaded packages with attention to safety protocols and efficiency standards.
- Collaborated with team members to optimize workflow during peak operational periods.
- Conducted quality checks on packages to maintain accuracy and reduce discrepancies.
Package Handler
UPS
Denver, CO
01.1998 - 09.2004
- Trained new hires on safety procedures and operational best practices within the facility.
- Implemented process improvements that enhanced package handling speed and reduced errors.
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Developed training materials to standardize procedures across multiple shifts and teams.
Customer Service Representative
Sears Roebuck
Denver, CO
04.1999 - 11.2002
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed returns and exchanges efficiently, ensuring customer satisfaction during transactions.
- Assisted in training new staff on customer service protocols and best practices.
- Maintained knowledge of product features, promotions, and store policies to provide accurate assistance.
Customer Service Representative
Service Merchandise
Midland, TX
09.1990 - 12.1997
- Collaborated with team members to improve workflow processes and enhance service delivery.
- Handled high-volume calls and inquiries while maintaining professionalism under pressure.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Implemented feedback mechanisms to gather insights for continuous improvement in customer experience initiatives.
Customer Service Representative
Sears Roebuck
Midland, TX
07.1989 - 11.1990
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Paralegal - Assistant
Community College of Denver
Denver, CO05-2010
Bachelor of Science -
Skills
Excellent Customer Service
Timeline
Material Handler
Federal Express
08.2024 - Current
Homemaker
Our Family Unit
01.2011 - 08.2024
Package Handler
Federal Express
09.2010 - 10.2011
Customer Service Representative
Sears Roebuck
04.1999 - 11.2002
Package Handler
UPS
01.1998 - 09.2004
Customer Service Representative
Service Merchandise
09.1990 - 12.1997
Customer Service Representative
Sears Roebuck
07.1989 - 11.1990
Paralegal - Assistant
Community College of Denver