Michelle Salgado
North Chicago,IL
Summary
Driven professional with a diverse background, seeking a challenging role in Operations. Dedicated to leveraging expertise in process optimization, team leadership, and inventory management to drive operational efficiency and enhance organizational effectiveness. Adept at coordinating cross-functional teams, implementing streamlined procedures, and delivering exceptional results. Committed to providing exceptional customer service, fostering employee development, and contributing to success through strategic operational management.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Baxter
09.2023 - Current
- Responsible for providing accurate, responsive, and efficient prescription processing, placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests
- Set-up new accounts, document service requirements, maintain other records, and prepare customer required reports
- May be required to handle regulatory procedures for federal and state regulations
- Responsible for handling aspects of prescription processing and order fulfillment for Medical Products Renal business through answering calls from a toll-free number and other non-phone related activities (fax, email, etc) in a Remote Order Processing Pharmacy
- Assist pharmacists with functions related to receipt, documentation, and fulfilling of prescription orders as permitted by pharmacy regulations.
Material Control Clerk
Plexus Corp
12.2021 - 06.2023
- Accomplishments: Assisted with the control and management of Work-in-Progress (WIP) inventory and locations to reduce costs while increasing inventory accuracy, flexibility, and integrity
- Maintained and managed various WIP inventory locations, including Floor Stock (FS), Line Side (LS), Kanban, Service, and other locations directly related to the production floor
- Utilized JD Edwards and Global Shop Floor software systems to track and manage inventory and production data
- Receipted and closed open Work Orders (WOs) to ensure WO integrity, verify material usage, and accurately reflect inventory levels
- Monitored and followed through on daily Engineering Change Notice (ECN)/Bill of Materials (BOM) changes for open WOs, updating inventory requirements, and ensuring proper and timely disposition of inventory
- Collaborated with production floor leads, managers, and supervisors to coordinate inventory needs and optimize manufacturing processes
- Identified areas for process improvement and worked towards increasing manufacturing efficiencies.
Lead Teller Operations
Chase Bank
08.2011 - 10.2020
- Accomplishments: Implemented and enforced robust cash handling procedures, resulting in a significant reduction in errors and discrepancies
- Successfully trained and mentored a team of tellers, resulting in improved customer service ratings and increased employee satisfaction
- Identified and resolved complex customer issues, ensuring high levels of customer satisfaction and repeat business
- Consistently achieved and exceeded operational targets, including cash handling accuracy, transaction processing time, and balancing requirements
- Collaborated with branch managers and other departments to optimize operational efficiency and implement process improvements
- Conducted regular audits to ensure compliance with banking regulations and internal policies, maintaining a high level of operational integrity
Education
High School Diploma -
Theodore Roosevelt High School
Chicago, IL06.2002
Skills
- Product Knowledge
- Scheduling
- Report Generation
- Call Management
- Data Entry
- Data Collection
- Warehousing functions
- Materials Transport
- Account Management
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Baxter
09.2023 - Current
Material Control Clerk
Plexus Corp
12.2021 - 06.2023
Lead Teller Operations
Chase Bank
08.2011 - 10.2020
High School Diploma -
Theodore Roosevelt High School