Excellence in team management with strong organizational skills. Ability to handle multiple priorities with a high accuracy and with a positive attitude. Willingness to take on added responsibilities to help team meet company goals.
Hi, I’m
Michelle Sands
Palm Coast,FL
Summary
Overview
30
years of professional experience
Work History
Home Depot
Millwork Specialist
06.2020 - Current
Job overview
- Configured technically designed windows and doors aligned to specifications and codes for customers and contractors.
- Delivered finished products that met quality control standards and customer requirements.
- Assisted training and developing fellow associates in job performance and technical aspects of the position.
- Moved bulk customer orders with safe operation of forklifts.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Utilized departmental tools and corporate promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and completing purchases.
Home Depot
Department Manager
09.1997 - 05.2020
Job overview
- Managed multiple departments to a high degree of performance and cohesion including receiving and service area manager.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Gained recognition for exceeding sales goals actuated by working directly with contractors and paint representatives.
- Exceeded goals for receiving product and maintaining accurate records.
- Maintained and sold rental tools in a manner that put revenue back to the store.
- Communicated with managers of other departments to maintain transparency and create an effective work environment.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Recognized and awarded associates excellent performance and fostered their attention to company goals.
Self Employed Web
Graphic Designer and Illustrator
03.1993 - 12.1997
Job overview
- Coordinated with a manufacturer to draw intricate illustrations of newly designed medical devices for laparoscopic surgery.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Developed creative design for print materials, brochures, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
Education
The University of Tennessee - KnoxvilleKnoxville, TN
Bachelor Of Arts from Specialized Medical Illustration, Minor Studio Art
1993
University Overview
- Completed professional development in multiple studies.
- Worked with pre-doctorate and arts counselors to develop the course of studies in-line for a degree in medical illustration.
Skills
- Customer Needs Assessments
- Cash Register Operations
- Strong Communication and Interpersonal Skills
- Excellence in Color Correction
- Merchandise Receiving and Handling
- Commercial Customer Support
- Standard Operating Procedures Understanding
- Shrink Mitigation
- Key Performance Indicators (KPI)
- Customer Relationship Management
- Retail Metrics and Goals
Timeline
Millwork Specialist
Home Depot
06.2020 - Current
Department Manager
Home Depot
09.1997 - 05.2020
Graphic Designer and Illustrator
Self Employed Web
03.1993 - 12.1997
The University of Tennessee - Knoxville
Bachelor Of Arts from Specialized Medical Illustration, Minor Studio Art
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