Paul James Montafia
New Port Richey,FL
Summary
Proven leader in operations oversight, staff training, and logistics coordination. Committed to enhancing customer service and ensuring compliance with regulations across multiple locations. Results-driven millwork specialist with expertise in customer service, operations oversight, and inventory management. Proven ability to create detailed project plans and provide quality assurance, ensuring optimal client satisfaction and operational efficiency.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Millwork Specialist
Home Depot
New Port Richey, Florida
10.2024 - Current
- Designed custom millwork solutions for diverse customer needs.
- Collaborated with clients to select materials and finishes.
- Provided expert advice on millwork installation and maintenance.
- Maintained inventory of millwork supplies and tools efficiently.
- Assisted in creating detailed project plans for custom orders.
- Analyzed job orders accurately to determine material needs and labor costs associated with each job.
Uber Driver
Uber
Toledo, Fort Myers, New Port Richey, FL
07.2017 - 07.2025
- Transported passengers safely to various destinations across the city.
- Provided excellent customer service during rides to enhance passenger experience.
- Maintained vehicle cleanliness and functionality for optimal performance.
- Navigated efficiently using GPS technology for timely arrivals.
- Complied with traffic regulations to safely operate vehicles.
Sales Representative
Bonnie Plant Farm
Fort Myers, Florida
05.2021 - 08.2022
- Developed relationships with customers to promote plant products effectively.
- Managed inventory levels and ensured product availability for sales.
- Assisted in organizing promotional events to enhance brand visibility.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- increased sales by 143% on selected route.
Truck Driver
Amazon
Toledo, Ohio
09.2017 - 04.2021
- Operated delivery trucks to transport packages efficiently and safely.
- Followed designated routes to optimize delivery times and fuel efficiency.
- Communicated effectively with dispatch regarding delivery status and issues.
- Adhered to all traffic laws and company safety protocols during deliveries.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
Regional Manager/Tactic Team/Store Manager
Oasis Restaurant Group
Toledo, Ohio
09.2008 - 08.2017
- Oversaw daily operations across multiple restaurant locations.
- Developed and implemented training programs for management staff.
- Facilitated staff meetings to align team goals and strategies.
- Ensured compliance with health and safety regulations in all locations.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
Shipping Clerk & Lab Sample Tech
Butterball
Mount Olive, NC
07.2004 - 07.2007
- Obtained required documentation to process shipments and support movement according to USDA regulations.
- Lab Sample Tech responsibilities included acquiring product samples and testing for E Coli and Salmonella.
Education
Bachelor of Arts - Music Theory
University of Toledo
Toledo, OH06-2001
Skills
- Inventory management
- Customer service
- Staff training
- Operations oversight
- Quality assurance
- Logistics coordination
- Time management
- Federal regulations
- Delivery fleet management
- Sales expertise
- Customer and vendor relations
- OSHA certified
- Paperwork processing
- Forklift certified
Certification
- OSHA Certified
- Forklift truck certification
Accomplishments
- North Carolina Honors Graduate - Class of 2004. GPA 3.8
- Bonnie Plant Farms - Increased sales on assigned route by 143%
- Home Depot - Employee of the Month
Timeline
Millwork Specialist
Home Depot
10.2024 - Current
Sales Representative
Bonnie Plant Farm
05.2021 - 08.2022
Truck Driver
Amazon
09.2017 - 04.2021
Uber Driver
Uber
07.2017 - 07.2025
Regional Manager/Tactic Team/Store Manager
Oasis Restaurant Group
09.2008 - 08.2017
Shipping Clerk & Lab Sample Tech
Butterball
07.2004 - 07.2007
Bachelor of Arts - Music Theory
University of Toledo